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How to create a report on calculation bases

required to create one report on the Change request table with following below calculation, is it possible ? Number of emergency changes in the month divided by the total number of changes in the month multiplied by 100.  Please suggest.

need to create multiple change on incident

hi Team,When I am working to resolve an incidentThen I am able to create more than one change to fix the incident and I am able to see all these changes in the work notes section of the incident record. How to achieve this.Regards,Abhilasha G T

Proactive Problem Management

Hi Everyone,Could anyone here suggest how to identify recurring incidents or proactive problems in servicenow when CI’s are generic.Will really appreciate any suggestions or advice. Thanks & Regards

Resolved! Notification recipients when a ticket is created

【When an incident ticket is assigned to a group that has a group email set up】The notification of the assignment only reaches the group email. I would like to set it up so that the notification also reaches the members belonging to that group, not ju...

真由藤田 by Tera Contributor
  • 1348 Views
  • 8 replies
  • 0 helpfuls

How do I turn off Page Protection on the UI Builder

I want to play around with the UI builder and see what it does. I am in my Dev instance. I go to the Service Operations Workspace in the UI Builder. I want to Edit the ServiceDesk landing page. When I click on the editor link. On the top let there is...

paulri by Tera Contributor
  • 2004 Views
  • 2 replies
  • 5 helpfuls

change form

On change form for incident caused by change is getting disappeared if same incident tickets are added to two change requests

satya1995 by Tera Contributor
  • 260 Views
  • 1 replies
  • 0 helpfuls

change form

The 'Incident caused by change' related list on the change form disappears when the same incident is linked to two different change requests.

satya1995 by Tera Contributor
  • 301 Views
  • 1 replies
  • 0 helpfuls

Major incident workbench - Communicate Tab Design

Hello Community, Can someone please help me understand how this Communicate tab under Major incident workbench is designed. I need to control the order of the communication sent out to the end-user and here's the requirement -before technician trigge...

Neha21_0-1745471157120.png
Neha21 by Tera Contributor
  • 886 Views
  • 5 replies
  • 1 helpfuls

ServiceNow Report

Dear Community Members, Hope you all doing great, i have a very common situation, let say i am using Using OOTB Incident Management and their are no new fields configure on the Incident Form, The Agent is resolving the Incident and it is updating the...