Hi all, In the attached flow I see that the articles can be requested by the Knowledge User.This articles requests are about knowledge that can be created from a task (e.g., incident, case, change, etc.)?How generally a new article request can be rai...
Hi All, Greetings! We are working on ServiceNow and PagerDuty integration. We have successfully test the connection between ServiceNow and PagerDuty. Now we are working on "Priority Mapping". When we PagerDuty priority Ids, but when we open any prior...
Hello ServiceNow Community, I'm currently exploring internship/externship opportunities related to ServiceNow and would love to get advice from those with experience in the field. I'm particularly interested in roles that involve ITSM, development, b...
Hi team,Iam working on universal Request.i have created a universal request and then create a request with ui action but again new UR is getting created.
We have been getting several request from managers to be able to see their direct reports incidents. I added an read ACL with the condition of caller.manager is (dynamic) me. I also tried adding a ACL with current.caller_id.manager = gs.getUserID(). ...
Is there a way to highlight or identify a ticket when the customer updates the ticket with notes via a reply to the email sent from the platform? Either by color, alert or some other method to notify the Service Desk rep that the customer replied via...
Hi Team,Can anyone help me how to set by default select only two fields for specific group in post types in service operations workspace.
When reviewing the VIP incident, I noticed that the caller’s name appears in red text on Chrome, but not on Edge.
Hello Team,I have some problem regarding problem task. problem task is not created for the p1 critical incident after closing. could you please help me with this issue.Thank you.
Hi We use MIM Workbench when managing a major Incident, is it possible when we send comms emails from MIM Workbench that it also posts the email into the Child Tickets associated to the Parent tickets as a customer visible note, so that users can see...
I have submitted request through the form for adding group members to the group. there is 2 approval for this for one is user manager approval anather one is group manager approval so. after 2 approvals also form showing still waiting for approval. I...
Good Morning NOW Community,I am running into an issue where one of my fields does not display accurately when viewed in reports and or list view. The only time the value is correct is when viewing via Incident Form. I do not have any scripts or rules...
Auto upgrade number (number maintenance) i incident,problem,change request and any cutome tables which have the auto update number. Than every time we open the record ,so it creates new number and with out saving that record we reload than the auto...
Suppose someone changes the Priority of an Incident — how can we know who changed it, and when?So I wanted to confirm that Auditing is done field level or table level? if it's done field level also then How?
Hi Everyone, I want to print the all incidents account & incidents managers names. I build the code but not working. var inc = new GlideRecord('incident');inc.addQuery('sys_id','57af......')inc.addExtraField('caller_id.manager.manager.name');inc.quer...
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