Execution time
Hi team, what is the normal time required to load incident form without any customization? thank you,
Forum Posts
Scheduled Standar change
I have a requirement: typically, scheduled jobs for standard change templates can only be managed by administrators. However, I would like to grant access to a regular user without modifying the existing ACL. Is there a solution for this?"
Resolved! Not receiving OTP emails for logging into the servicenow university
Hello,I am not able to receive my OTP emails while I try to login to the servicenow university and I asked the support through SSO but it is not resolving my issue and showing "I'm having technical issues and won't be able to continue this conversati...
Servicenow
Hi,Please explain me how to achieve below task.Create a Client Scripts (onChange) to dynamically filter Assignment Groups based on Caller’s department.
User not able to create (sys_template) records.
Hello All,I have created ACLs on the sys_template table to provide access for users with the knowledge role to create template records. From the list view (sys_template.LIST), users are able to see the "New" button and can create records without any ...
Report sharing
Is it possible to share created report in my instance to my personal gmail?
Resolved! [Article] How to Open and Manage Incident Tickets in ServiceNow
It always happens at the worst time: your VPN can't connect, a printer goes offline, or a key app crashes for no reason. Every minute that ticks by means lost work, more frustration, and alarms for your IT help desk. The good news? Logging an inciden...
Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request
Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request.The variable is reference field to sys_user table with simple reference qualifier
Resolved! Adding hint / tooltip to the work_notes field in Workspaces
Hi All, We have a requirement to add a tooltip for agents to the "work notes" field in Workspaces. While adding a tooltip works fine with any of the below field types, this is not working with the "Journal Input" field type (which is the "work notes"...
Transform Maps
Hi all,I’m running into unexpected coalesce behavior on a Transform Map. I have two coalesce fields: Field X (direct source-to-target) and Field Y (mapped from a column in the uploaded Excel through script). The Transform Map also has “Create new re...
Resolved! Change Incident State from Outbound Email
Hi ServiceNow Community,I’m working on a business rule or a flow to automatically update the state of an Incident to "On Hold" when a technician sends an email using the ServiceNow email client in Incident Management. Despite my efforts, the rule isn...
PowerShell script to create an incident using REST API
# Define ServiceNow instance details$instance = "https://dev080088.service-now.com"$username = "itil.user"$password = "password"$table = "incident" # Create the REST API endpoint$uri = "$instance/api/now/table/$table" # Create the incident payload$bo...
how i can edit the related record list layout
Hello I want to edit the list layout of this child incident related records where and how i should be able to do it?
Chat support options in esc portal
Hi All, Currently in our Employee center portal ,whenever user starts a coversation and click on Contact Support, and then call support,we are directing to a sharepoint link,but now we want to display the respective countries helpdesk number only,If ...
Resolved! Restrict Notifications/Emails for Assignment Group All Enabled Users
Hello, We've had a few instances where a user was trying to assign a ticket to another user. They didn't know what group they belonged to, so they set the Assignment Group to All Enabled Users which is fine. However, they didn't choose the user under...
