UI Action visibility
There is a custom UI action where it should be only visible to users with "itil" and "sn_incident_write" ,but it is not working as expected .Can anyone help me on this ?
Forum Posts
How to do Scripted Rest Api for attachment for base64 with filename,filesize and DataBase64.
How to do Scripted Rest Api for attachment for DataBase64 with filename, filesize and DataBase64. This is the JSON payload structure.{ "CallData": { "Calls": { "SysSpecField3": "${u_external_reference_number}", }, ...
Resolved! want the flow activites to be started after a specific time
Hi team,In flow designer, i want the flow activities to be started after a specific time. I have used the wait for duration logic but still it is going past that time and it is not working as expected. Kindly help.In the below image i want my activit...
Predictive Intelligence - Incident Assignment Questions
I have been tasked with looking into predictive intelligence to assist the help desk with assigning incidents. I have done some preliminary setup in a lower environment and I have several questions. 1. If there are business rules or assignments rule...
Exclude 9 users from receiving notifications
Hi Community, I want to exclude 9 users from receiving notifications and these notifications gets triggered by a schedule Jobs which runs daily. Can I use conditional script in the scheduled Job or do I need to write a email script. I want to hard co...
Resolved! How to enable Reply, Reply all, Forward button on incident form in yokohama version
How to enable Reply, Reply all, Forward button on incident form in yokohama version.Does it impacts performance
Unable to refresh token for Zoom Notify Connector integration with ServiceNow
We are implementing the integration for the Notify Zoom Connector with ServiceNow Major Incident Management and have performed all the necessary steps for this integration as provided in the documentation. We have completed the Zoom spoke setup and t...
Before writing a client script or business rule or a flow, how do we know if it already exists OOB?
Just recently created a flow to remove the non-active users to be removed from groups that grant ITIL role which in turn consumes license, but was thinking, before writing a client script or business rule or a flow, how do we know if something to do ...
Resolved! Record Producer Issue
I have created a record Producer.In that i have added variable of type multi line Textwhen i add something in that with line break ,then i record it is coming in one line. Does anyone have idea how we can correct this?
Resolved! Update Short Description When Work Notes Are Updated
RequirementWhenever Work Notes are updated on an Incident, automatically append the user details to the Short Description field. Solution: After Business RuleWe can achieve this using an After Business Rule on the Incident table that triggers wheneve...
once RITM created and after approval sc task is created and sc task created by is the one who approv
once RITM created and after approval sc task is created and sc task created by is the one who approved that RITM. and when assignee clicks on 3 dots for email in cc it includes created by user. is it the default behavior of service now?
Incident Report by Subject but subject has App23 and App30 to differentiate them
Is it possible to make an incident report to group incidents by subjects and that only thing that differentiates them is wording that they have like App23 and App30?
create a auto reply to people replying to closed incident email notifications.
I want to create an auto reply to people who reply via email to closed incidents. I was hoping to do this via inbound action but I don't have a state button. I did try to create a BR, but that ended up working only to people who comment on the actua...
Resolved! Approval button role clarification
OOB Approve/reject button is visible to approval_admin role.So necessarily I have to give the role to any user who needs to approve/reject.But if I grant this role, this user can approve/reject any of the approval not tagged to him as well. ...
