How to hide display values when select value in list collector variable
I want to hide the field details when selecting the valuesNote : i want the field should be in slushbucket type but i dont wan the below highlighted details only
Forum Posts
Resolved! Cannot connect a CI to a Record Producer incident after submission
Hey all, Need a bit of help. Just recently noticed that when we create an incident via a record producer in the Employee Service Center (ESC) and do not input (no variable has been configured) a configuration item (CI), then we try and work the inci...
In reference field the lookup icon is converting to drop down icon when adding a reference qualifier
In reference field the lookup icon is converting to drop down icon when adding a reference qualifier to it. And as soon as I am removing the reference qualified it is going back to same reference field with lookup icon
Resolved! How to capture Network Outages
Hi Is there a way within Service Now to be able to identify when a site has a network outage We have service offering of Network Connectivity, and a category of Connectivity Issues, but need to identify easier when its site related to when an individ...
How can I stop automatic problem record creation when a major incident is resolved?
Hello All,Whenever a major incident is resolved, a problem record is automatically created by the system. I found the out-of-the-box (OOB) flow responsible for this behaviour and deactivated it,but the issue persists. I’ve checked all business rules,...
How to get the metric duration value to a incident duration field
I have a requirement to get a duration field in incident table, where it calculates the duration from incident created to resolved. I can see an OOB metric definition for the same in instance which calculated the duration.Metric definition name" Cre...
To add all detail in table form and send notification.
Hi, I need to send email that should include all detail in table form. I have catalog item('ABC') and it is having field A, B, C, D and when user submit request through portal it should send email to user including all detail in table form which use...
I have to add all detail in table format in notification
Hi, I have to add all detail in table format in notification. When request is submitted for 'ABC' then it should send notification to group and it contain all detail in table format which is available in request submitted. When request is submitted ...
Unable to Delete a Section in Self Service View on Form Builder – Request for Guidance
■IssueWhile editing the Self Service view in the Form Builder on ServiceNow, I noticed that an additional "Notes" section appears below the existing one. This extra section fails to load properly and cannot be deleted. I’ve tried reloading and editin...
Is there a way to provide admin & security_admin role to the users using rest integration.
Use Case:Whenever a user requests access from PROD to DEV for admin or security admin roles, the flow should automatically assign the requested roles to the user.The setup is already in place and works correctly for other roles.Issue:For the admin ro...
Resolved! Service catalog
I have a rich text label field. I have to populate the logged in user in this field. Its urgent anybody could help?
Does the number of Business Rules affect performance? Looking for thresholds and best practices
Hello,I’m currently working on optimizing our ServiceNow instance and would like to ask about the impact of Business Rule volume on system performance.Specifically:Is there any general guidance or threshold regarding the number of Business Rules regi...
Inbound Action for Multiple cert-manager.com Emails
We use cert-manager.com for managing our SSL Certifications and their standard for notifications of SSL expiration is an email notification being sent every day for 30 days prior to the expiration date for each SSL and you can only use one email addr...
Resolved! can remove interaction record from Incident record
The situation. an agent accidently added the wrong incident to an interaction. When the team lead tried to remove the interaction from the incident, the edit button is not available. He also tried to remove it from the interaction and the same thi...
Resolved! incident is P 1 send the notification to all members of group
Hi team,When the incident is P 1 send the notification to all members of group and update the short description and description with "important" at the beginning and also while creating as well... Team please help me Thank you in advance
