Due dates in Incident tickets

[Xi8732]

Is there a way to add due date to incident tickets placed on HOLD ? This will allow us to run reports based on due dates and prevent further aging tickets placed on HOLD.

[SupriyaWaghmode]

Hello @Xi8732 ,

Yes there is way to add due date on on-hold of incident.

There is "due-date" field in incident list view if you can check in available list. 

You need to write the script when incident state changes to on-hold , update the due date value as per user case. 

also check if incident state change from on-hold to other state as well.

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Thanks & Regards ,

Supriya Waghmode |ServiceNow Consultant

www.linkedin.com/in/supriya-waghmode