Duplicate mail is getting generated when the incident is assigned to someone

[suuriya]

Hi,

I'm facing an issue when the incident is created and assigned to someone then assigned to mail is triggered twice....I have checked the message id of the mails they have different message id, so it is duplicate email with same content.

And if I reassign to someone then only a single assigned to mail is triggered. It seems when the incident is assigned to initial person duplicate mails are generated.

Can someone please let me know what causing this issue and a fix for it.

[RaghavSh]

In the "who will receive" tab, check if "send to event creator" is true.

Mark that false and try again.

Please mark the answer correct/helpful accordingly.

[suuriya]

Hi Raghav,

whether it is true or false in send to event creator the duplicate mails getting triggered

[Chetan Mahajan]

Hi Suriya, 

                 There might be chance that Notification is triggering through workflow as well as BR. Please check or go through below troubleshoot steps. 

Troubleshooting duplicate emails generated by the instance 

Kindly mark correct and helpful if applicable.

[jaheerhattiwale]

@suuriya Check if the event is getting fired from any custom business rule as well. I mean if event is getting fired twice some how.

Please mark as correct answer if this solves your issue.