Email Notifications

sattar3
Tera Contributor

‎03-11-2024 11:51 PM

Hello All,

 

We created a email notification whenever an additional comment added in incident an email notification will sent to watchlist member.

But when watchlist member added an additional comment he won't getting the email. is this a OOOB?

 

Please help me on this.

 

@Ankur Bawiskar @Community Alums 

 

Thanks,

Abdul

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4 REPLIES 4

Community Alums
Not applicable

‎03-11-2024 11:57 PM

Hi @sattar3 ,

That's the expected behavior as per OOTB for watchlist user.

 

 

Community Alums
Not applicable
In response to Community Alums

‎03-11-2024 11:59 PM

@sattar3 ,

If you want to send to watchlist user, then follow the solution : https://www.servicenow.com/community/developer-forum/email-notification-for-watchlist/m-p/2019117

 

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Community Alums
Not applicable
In response to Community Alums

‎03-12-2024 01:18 AM

Hi @sattar3 ,

 

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swathisarang98
Giga Sage
Giga Sage

‎03-11-2024 11:59 PM

Hi @sattar3 ,

 

Could you please share the screen shot of the Notification which you have already configured ?

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

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