Email Notifications

[sattar3]

Hello All,

We created a email notification whenever an additional comment added in incident an email notification will sent to watchlist member.

But when watchlist member added an additional comment he won't getting the email. is this a OOOB?

Please help me on this.

@Ankur Bawiskar @Community Alums 

Thanks,

Abdul

[Community Alums]

Hi @sattar3 ,

That's the expected behavior as per OOTB for watchlist user.

[Community Alums]

@sattar3 ,

If you want to send to watchlist user, then follow the solution : https://www.servicenow.com/community/developer-forum/email-notification-for-watchlist/m-p/2019117

[Community Alums]

Hi @sattar3 ,

[swathisarang98]

Hi @sattar3 ,

Could you please share the screen shot of the Notification which you have already configured ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang