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04-30-2025 03:51 AM
Hi team. whenever we submit a catalog item, before submitting a 'request confirmation' the requested for is comming as the current logged in user. If we want to autopopulate it based on some catalog item , can it be done or will that will be a global change
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04-30-2025 05:16 AM
Hi @Deepika54
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-30-2025 04:00 AM
what you want to auto populate? the request for or the special instructions?
remember the widget which renders this is used by sp and esc portals so it would be a global change unless you add some logic in that widget to determine the current portal is sp or esc
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-30-2025 05:15 AM
Thank you for your reply.
Will it be possible that you can tell me how to find the widget or tell me the widget name responsible for this
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04-30-2025 05:44 AM
the name of widget is "sc-checkout", remember there are lot of other widgets also involved
check these links, remember you will have to determine the portal and then make changes accordingly.
Order Confirmation popup on cart v2 -how to edit
How to edit Order Confirmation Widget for Service Portal
To Hide Special Instruction on Order Confirmation Page in Service Portal
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-30-2025 04:09 AM
Hi @Deepika54
You need to make changes in the widget. So, if I understand correctly, based on the same material, you want to pick the request for this pop-up you're working on. It will be a kind of customization, and the impact will be global.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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