Error while Initiating teams chat via Incident in ServiceNow

[Naveen87]

Hello Developers,

I have an user who faces issues while trying to initiate teams chat via incident form in ServiceNow

Error "Invalid requested resource path"

It works fine for others. I have found the script include it's coming from but it's not helpful.

Any suggestions?

Thank you

[Ankur Bawiskar]

@Naveen87 

not very sure then as I don't have that setup so can't check

[Naveen87 · Accepted solution]

@Ankur Bawiskar ,

User have re-joined the organisation due which he have different azureID but same old ServiceNow account. This is mismatching,

Below KB explains it. Adding for future help to other mates

OperationFailed Error When Opening MS Teams Chat from a Ticket for specific users - Support and Trou...