Error while Initiating teams chat via Incident in ServiceNow

[Naveen87]

Hello Developers,

I have an user who faces issues while trying to initiate teams chat via incident form in ServiceNow

Error "Invalid requested resource path"

It works fine for others. I have found the script include it's coming from but it's not helpful.

Any suggestions?

Thank you

[Ankur Bawiskar]

@Naveen87 

So only 1 user is facing this issue?

seems this link should help you

looks like that user is entering some special character in Title and hence it's breaking

Getting an error "Invalid requested resource path" after cloning (MS Teams integration) 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Naveen87]

@Ankur Bawiskar ,

Thanks for the response. 

Special characters is not the issue here.  I have checked the chat title.

[Ankur Bawiskar]

@Naveen87 

Did you try to clear the cache using cache.do and then logout and login again?

[Naveen87]

@Ankur Bawiskar ,

tried but no luck.