Filter criteria only works for itil user

[Jessica_Lace]

On our service portal we have a quick link to show 'My Group's Incidents' which allows users to see incidents opened by users that are members of the same group they are. 

This filter criteria is working for itil users but not for ecc users, can anyone tell me why? Or how I should rewrite this to make it work for ecc users?

javascript:getMyGroupMembersUserNames()

or 

javascript:getMyGroupMembers()

[Sharanya Hegde2]

Hi @Jessica_Lace,

Please check this wiki article. It contains a script include you can add for table to allow users see the filter.

https://wiki.servicenow.com/index.php?title=Restricting_Filters_and_Breadcrumbs#Script_Includes

Additionally, below article might help you further:

https://servicenow.com/community/developer-forum/what-controls-the-display-of-a-filter-in-the-list/m...

Kindly upvote the response if it helps 🙂

Thanks!

Sharanya