Hi,
Is there any known limitation or additional configuration required for the Flow Designer Inbound Email Trigger when working with the CSM Case (sn_customerservice_case) table?
in PDI, When an email is sent to the ServiceNow inbound email address, the Flow Designer Inbound Email Trigger does not create the CSM Case automatically. However, using the native Inbound Email Action with the same conditions successfully creates the Case.
Has anyone experienced a scenario where the Native Inbound Email Action works correctly but the Flow Designer Inbound Email trigger skips the same email?
Case created:
Any guidance would be appreciated.
Thank you!
