Flow designer trigger on updated task

Sandeep sheelam
Tera Contributor

‎07-27-2023 03:17 AM

Hi All,

 

We have a flow designer with a trigger condition (whenever a task(sc_task) get updated) the flow will trigger.

For this trigger condition, all tasks are getting updated for below cases.

1. When a comment is copied from parent i.e RITM. On the task table sys_update field get updated and flow getting trigger.

2. when a comment is given on the task. It is working fine.

 

But for 

3. When a user replied on the mail which was sent to user initially after creation of RITM. means (When a RITM is created a mail will trigger to user. for that mail user giving the reply).

Whenever user giving the reply the RITM and TASK both are updated.

But the flow is not triggering.

Can anyone please let me know what the root cause of this issue would be.

 

 

Thank you.

 

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1 REPLY 1

Prabu Velayutha
Mega Sage
Mega Sage

‎07-27-2023 04:28 AM

Hi Sandeep,

 

Email replies gets captured on the Work notes, it is a sys journal field.  You need to set the conditions to include the work notes update.

If my response helped please mark it correct and helpful.

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