Form activated once resolve button is clicked on incident form in SOW
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06-03-2024 03:08 AM
Hi all,
We recently went live with the ITSM module of ServiceNow; so the product is pretty new to me...
I wanted to add a field on the resolve form which pops up when clicking the resolve button on the incident form in SOW.
I have checked the related UI action , and noticed a form is submitted probably with the name "resolve_incident" but I was not successful in finding out how to access that form.
Is there someone who can give me some guidance how I can navigate to that form in order to change it?
I have added some details in the attached document
Thanks in advance for any advise.
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06-03-2024 04:57 AM
Great share
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06-03-2024 07:22 AM
Dear Prataps135,
thanks for your feedback.
Your instructions are clear to me, but unfortunately my instance seems to be differently configured.
The view you refer to does not exist in my instance; also the content of the payload refers to a modalpath instead of a view.
So I'm still struggling how / where I can update the modal /popup related to the resolve button and add an additional field.
Thanks in advance for your help.