Getting SLA notifications in Incident activity stream

[Diogo Silva2]

Hello guys.

So, I need to get the SLA Notification information to show up in activity in the Incident record, but my issue is that this as shown in the picture below is coming from the task_sla table, so I can't get it to show in the Incident activity, only in the task_sla activity. How can I get it to show in the Incident activity for the respective record?

I need the SLA notification as shown above to appear in the Incident activity stream below along with the other email notifications. 

I hope I was clear enough

Thank you guys 

[Mark Manders]

Hi, OOB sys_email records are associated with the related task via the sys_email 'Target' field and there is no way to relate an email to multiple tasks.
I would not consider creating 'copies' of the sys_email records and associating them with a different task as a viable alternative as this will result in sys_email records that were not actually 'sent' and so impacts the integrity of the solution for recording\tracking emails that are sent, which at the least is likely to cause user confusion.

I would add the information from the email to the work notes of the task_sla record and copy those to the incident record, so you will have the information needed there.