How to pause SLA in mandatory holidays

Talari Balateja
Tera Expert

Hi,

 

I want to pause SLA in mandatory holidays, is there in ways to pause at particular. 

 

Regards,

Sanju.

3 ACCEPTED SOLUTIONS

Abbas_5
Tera Sage
Tera Sage

Hello @Talari Balateja,
Please refer to the below link:
https://www.servicenow.com/community/developer-forum/sla-pause-on-holidays/m-p/2008774

 

If it is helpful, please mark it as helpful and accept the correct solution.
Thanks & Regards,
Abbas Shaik

View solution in original post

AndersBGS
Tera Patron
Tera Patron

Hi @Talari Balateja 

 

You need to create a SLA schedule according to your criteria which can be utilized on the SLA definition. You can read further here: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-manage...

 

If my answer has helped with your question, please mark my answer as accepted solution and give  a thumb up.

 

Best regards

Anders 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

3 REPLIES 3

Abbas_5
Tera Sage
Tera Sage

Hello @Talari Balateja,
Please refer to the below link:
https://www.servicenow.com/community/developer-forum/sla-pause-on-holidays/m-p/2008774

 

If it is helpful, please mark it as helpful and accept the correct solution.
Thanks & Regards,
Abbas Shaik

Maik Skoddow
Tera Patron
Tera Patron

AndersBGS
Tera Patron
Tera Patron

Hi @Talari Balateja 

 

You need to create a SLA schedule according to your criteria which can be utilized on the SLA definition. You can read further here: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-manage...

 

If my answer has helped with your question, please mark my answer as accepted solution and give  a thumb up.

 

Best regards

Anders 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/