Help understanding servicenow app roles

[EstebanlBetancu]

Hello, good afternoon or morning, everyone, I would like to ask a question.

I am currently using the servicenow mobile app, but I want to make it so that only a specific person can perform approvals and rejections of incidents, what are the roles or what is the method in which I should perform this action.

[Sandeep Rajput · Accepted solution]

@EstebanlBetancu Here is the list of important roles associated with ITSM applications https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/incident-management/....

Hope this helps.

[Sandeep Rajput · Accepted solution]

@EstebanlBetancu Here is the list of important roles associated with ITSM applications https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/incident-management/....

Hope this helps.

[EstebanlBetancu]

I'll put them to the test, thank you very much.

[Dr Atul G- LNG · Accepted solution]

Hi @EstebanlBetancu 

Not sure, but why there are approvals on Incident? You can create a group and assigned the role to user

these are the roles here.