Want to add two buttons beside the "caller" field on incident form, like "show related incidents".1. Button Name: Show related callsLinked to the "Call" table - show all calls when the "caller" on the incident = "reported by" on the call.2. Button na...
Hi All,I'm trying to restrict, the users to resolve the P1/P2 incidents. and only Group-A have access to resolve the P1/P2 Incident. how can we achieve
I wanted to map the data from email body to incident form , i have written an inbound action script to map the assignment group and configuration item . but i don't see any value in the newly created record . although the values i am providing via em...
Morning all Does anyone know if it is possible when compiling an email using the email client when entering an email address into the "To field", servicenow can display recently used email addresses to select from, rather than having to type in the f...
Hello All, We configured an email notification on Incident table. When the state changes to Critical an email notification will be triggered. But we are getting the email twice, please explain how to fix this?Not created any event also. @Ankur Bawisk...
Hello Experts, I have a json file. Is there any script i can use in powershell to get the count of the records from it Consider an example below:{"records": [{"sys_id": "000018ffsada","sys_created_on": "02-25-2020 07:53:56","name": "sc_req_item","ele...
Hi there is the requirement like some conditions set in inbound action and that need to be removed and in place of that I need to create Business Rule which will set Urgency and Severity that fires if the user creating the Incident is the some user. ...
I have recently stumbled upon the Outlook Actionable Messages and worked through the instructions on how to set this up for our Satisfaction Survey. What I have been unable to work out is how to get some branding in the message? I can see the image a...
Hi everyone, I'm trying to filter my CI reference list by Business Service (Parent.Parent) using reference qualifier.javascript: 'Parent.Parent='+current.cmdb_ci; Has anyone ever performed something similar and can assist me please?Thanks in a...
Hi Everyone,I am trying to sort the updated and created columns in related list on incident form, from a to z and z to a but it is not happening. Tried all possible ways . Please help me here what I am missing.
I am trying to see if there is a Solution to query the INC table before it creates a INC for the uniqueFailureID which is in the field u_uniquefailureid. if they both match then it should update the work notes or make it listed as a child of the init...
Hi Where we have a Parent and the child tickets, the Parent is resolved so it changes the status of the child tickets, after 5 working days the child tickets move to a Closed state, but for some reason the Parent Ticket is staying in a Resolved state...
Hi Team,We have created a image in system UI > Images and add image and same name has been updated on system properties > system. But Fav Icon is not being updated for Major Incident Management. Open any P1 ticket and click on workbench I can see old...
Hi Is it possible to generate a Portal Alert without it having to be created via the MIM Workbench and the incident as been promoted to a Major Incident. We know we can add an Announcement, but that doesn't allow users to click on the announcement an...
Hello All, We created a email notification whenever an additional comment added in incident an email notification will sent to watchlist member.But when watchlist member added an additional comment he won't getting the email. is this a OOOB? Please h...
