There is a OOB Business rule "reassignment counter" on task table. The requirement is "If the group "Service Desk" reassigns the incident to "ServiceDesk1" or "ServiceDesk2",the counter should not run.If the ServiceDesk reassigns the incident to any ...
Hi, I have one requirement , i wrote on before business rule for restricting saying only Major incident group users should change the priority of Major incident. The thing is when we make this script active, The Major incident trigger rule is no...
Hi everyone, I have a 2 variables on a catalog item: 1. Regulator - which is a reference field on the sys_user table 2. Coordinator - which is a list collector on the sys_user table My requirement is Regulator could be anyone of the coordinator ...
Hi, Currently I have stucked in one point. if the incident category is IT Infrastructure, then it should be visible to particular group (monitoring, delivery team) other categories should not be visible to these groups. Regards,Balateja.
Hi Everyone, I have been working on requirement, so when a major incident is resolved a problem record should be created. Currently i wrote a after business rule for it. But the problem ticket is not being attached to the rela...
When experimenting with a Power Automate flow that allows users to create SN tickets from Teams messages, a ticket has been created that has seemingly parented all other tickets in the instance. It cannot be deleted or amended. Any ideas on how to re...
Can we post link of the current incident record for the MS Teams Spoke Post a Message on teamsHow can we post a link for the current record ?
Hi experts,I have a challenge that I am facing.My business service field is hidden.I would like to populate it approximately after selecting a value in the service offering.There is a child and parent relationship between them (business service is th...
I have a requirement to send a notification on incident to newly added user of watchlist. the newly added user email should be the to address. How can i achieve this? Thanks in advance.
Is there a way to determine the element used to create an Incident?In the navigator under Self Service, there is Create New Incident and under Incident there is Create New.Each element creates an Incident using a different form. We are looking to det...
Hi,There is a field called "reassignment count" on incident table and OOB business rule associated with it to calculate the incident reassignment count. In our case this count goes up when assignment group changes before form submission.It should sta...
suppose there are 1000 update sets created so I need to move the update set from development to test. What is the best practice to move the update set
I'm unable to see Show email details in Activity.
Hi Everyone, I have a requirement to create a problem record when major incident is Resolved. So i wrote a after business rule with condition incident state is resolved and Priority is 1. Here is the script i wrote. This is worki...
Hi , I’m trying to create a report for a dashboard that will show tasks that are within 3 days of the planned end date.ideally I was looking for a filter such as current date is less than 4 days from planned end date. i don’t know how to get the cur...
