Hi, I wanted to update incident record through the correlation id not by using sys_id field.In my project it is mandatory to use table api only and the problem is that the client application cannot get sys_id in response after their incident has been...
My company started using service now recently to handle support requests and us technicians are having serious issues regarding how the software is being used. If we make notes or upload photos, there are isolated to the work order task. But if a tec...
Hi there, we have a ui action with following script: function par_req() { var gm = new GlideModal("glide_prompt", true, 1600); gm.setTitle("Create Product Allocation Requests"); gm.setPreference("title", "Number of Allocations Required (M...
Is it possible to managed the list of Fields that are proposed and set some defaults fields for the Incident Template?It looks like the proposed field are all selected from the section 1 of the form (incident), I would like to add 2 fields from the s...
Hi Team,I was working with our Classification model for a particular domain and did a batch test (as we recently updated the filters for the model after the Vancouver upgrade) but I see a very high number of predictions which say "Unable to Predict" ...
Hello When I try to set schedules for change, I get the following error:Nevertheless, I can submit change request. But, that does not evade me from user questions... Is there something I can do on this? Or should I raise a case somewhere else rather ...
Trying to measure incident handle time by agent. We use Agent Workspace. In theory, when agent brings up an incident, clock automatically starts. If they navigate to another incident, clock automatically stops for the first incident and automatica...
Hello,
urjent; i have written a before business rule when any new group is created and generate sc task and assign it to monitoring team, what im facing is that the sc task is getting created and in the below sc tasks im seeing many other sc tasks in the r...
Hello, I have a requirement to create a service request from an incident using the OOTB UI action called 'Create Request'. When we click on the create request button, it should re-direct to service portal category page to choose desired catalog item,...
Please help me with this script(I've created a custom incident form)function onLoad() { //Type appropriate comment here, and begin script below var incidentState = g_form.getValue('state'); var editableFields = g_form.getEditbleFields(); ...
ihello, “assigned to” is a reference with the "sys_user" table needs to populate the group name in the "assignment groups" where the reference is "sys_user_group". need a onchange() script without using scriptinclude.give me input on how to do using...
How do i pull a specific line value from the body of an incoming email to update a custom field when it creates a INC? There is a Line with a ID number in the body of the email, i created a custom field that is read only on INC, i am trying to pull ...
Can you please share how MTTR is calculated in Process Optimization
Good morning, I recently was asked about the possibility of updating work notes on an INC that was created by an incoming email. The ask was if it was possible to allow all incoming emails to be added to the work notes on an INC that was initially ...
