Hide subcategory option based on category using Catalog Client Script

[jaubert]

I am trying to hide a subcategory option from all users that are not itil if a specific category is selected.  Ie.  category "IT Security" is selected then subcategory "Security Exception" is hidden from the list of subcategories.  I am able to do this for the category field but when I add a subcategory nothing happens.  I was able to verify the values for both the category and subcategory using an alert but when I use "g_form.removeOption('subcategory', 'Security Exception');"  It doesn't remove the option.  

function onChange(control, oldValue, newValue, isLoading, isTemplate) {


var cat = g_form.getValue('category');
var subcat = g_form.getValue('subcategory');


if(cat == "IT Security" && (!g_user.hasRole('itil'))) {

//alert(cat);

g_form.removeOption('subcategory', 'Security Exception');

}


}

[Karan Chhabra6]

Hi @jaubert ,

Please double check the backend value of that option, is it 'Security Exception' ,'security_exception' or something else, use the backend value there.

If my answer has helped with your question, please mark it as correct and helpful

Thanks!

[jaubert]

This is the label and value

[Mallidi Suma · Accepted solution]

Hi @jaubert ,

I Executed almost the same code in my PDI Instance.  My client script is an onChange of Category field. It is working perfectly fine.

Points to cross-check:-

1. Impersonate with a non-itil User and check.

2. Cross-check the back end of the Category, Subcategory.

3. Check the onChange client script Field value.

Please find the attached screenshot: and code:-

Code:-

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var cat = g_form.getValue('category');
var subcat = g_form.getValue('sub_category');
if (cat == "IT Security" && (!g_user.hasRole('itil'))) {
alert("entered");
g_form.removeOption('sub_category', 'Security Exception');
//g_form.removeOption('sub_category','Security Exception','Security Exception');
}
}