How can we add field from other tables in "Ticket Fields" widget?

[Narayan K]

Hi there,

I want to add field from "task_sla" table to "Ticket Fields" widget.

for example " Business Time left".

Thanks!

[Dr Atul G- LNG]

Hi @Narayan K 

I doubt it is because you are looking for an SLA field, and the widget is carrying the incident field. Also, why do you want to show the SLA to end users?

[Narayan K]

Hi Atul,

I want to show an estimate time left for incident to get resolved.

So if i add "Business Time Left" field in this widget that would be helpful.

Thanks!

[Dr Atul G- LNG]

Hi @Narayan K 

As I said, no, it is not possible either. We never show the SLA to any customer. 

What @Ankur Bawiskar is shared is not relevant here.

[Ankur Bawiskar · Accepted solution]

@Dr Atul G- LNG 

I agree that SLA information is not necessary for end users on portal.

But the requirement is achievable and I was able to achieve that.

The link I shared simply tells the server side script which needs to be enhanced and would help person with developer skills to know what change and where change is required.

@Narayan K  I was able to show that, see below

Output:

If my response helped please mark it correct and close the thread so that it benefits future readers.