How can we add field from other tables in "Ticket Fields" widget?

[Narayan K]

Hi there,

I want to add field from "task_sla" table to "Ticket Fields" widget.

for example " Business Time left".

Thanks!

[Narayan K]

Thanks @Ankur Bawiskar , Just last Query, Is it possible to change label of SLA field "Business Tie Left" to something else on portal?

[Ankur Bawiskar]

@Narayan K 

Thank you for marking my response as helpful.

yes why not.

The data is rendered using the JSON and it has key value pair, you can change the label as per your requirement.

I believe I have answered your question.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Narayan K]

Hi @Ankur Bawiskar  currently this field is visible only if user has ITIL role. Is there any way to customize widget so that this field will be visible to all users?

[Ankur Bawiskar]

@Narayan K 

if field level READ ACL is blocking then you can't do much.

You will have to ensure the ACL is unlocked for all users.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Narayan K 

you will have to clone the OOTB widget, then customize that Widget Server Side Script and then add this new widget again on your portal page.

You can query task_sla table for this INC and bring the data and then render

How to add/remove columns in 'Ticket Fields' widget in 'ticket' page of Service Portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.