How can we add field from other tables in "Ticket Fields" widget?

[Narayan K]

Hi there,

I want to add field from "task_sla" table to "Ticket Fields" widget.

for example " Business Time left".

Thanks!

[Narayan K]

Hi @Ankur Bawiskar , this article can be used to add new fields from same record. In my case I want to add field from another table.

is there any way to achieve it? or we can only add fields from same table only?

[Ankur Bawiskar]

@Narayan K 

The link I shared is just a reference, yes you can add other fields from other table but as I mentioned you will have to perform GlideRecord and get the value

You will have to play with the Server Side Script

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Narayan K 

check my above response.

I was able to achieve and show business time left for the INC in Tickets Field widget.

You will have to play around in the server side and add the value in the JSON object using GlideRecord which then will be rendered by System automatically.

If my response helped please mark it correct and close the thread so that it benefits future readers.