How does ServiceNow populate Assignment Group?

[Lisa71]

How does ServiceNow populate Assignment Group? Purely depends on the "Configuration Item" 's support group or any AI involve? I'm asking this because we have some custom logic to populate the assignment group, I want to ensure our logic won't impact any AI / Serivice Now recommended ways. 

[Pavankumar_1]

Hi @Lisa71 ,

do you need to set the Assignment group based on CI support group?

[Lisa71]

We set the assignment group based on CI's support group and some other rules like site and classificaion we added. 

[Pavankumar_1]

Hi @Lisa71 ,

what you are looking for any script?

Recommendations of setting the assignment group all depends on the business requirements.

[Lisa71]

Thanks. What's the ServiceNow OOB behavior for populating "assignment group" in the latest version in Service Operations Workspace (SOW)? I want to ensure our logic via on change client scripts/business rules/assignment rules won't impact any AI / Service Now recommended ways.