The incident is not getting attached as a parent on the Request table.Whenever we create request using the create request UI action from incident form, ideally it will redirect to self- service service catalog page, from where we will select and orde...
What would be the best way to create a new field called "Time Worked" that calculates how long a ticket has been opened from the SLA Start Time? We were looking for a way to make this easily visible vs having to scroll down and click on the SLA tab.
Hello,Please help me to create a report Below is the requirement Could you please help create a report on the helpdesk dashboard that show how many INC tickets the email team routes daily.Tim and Daniel are part of the email team, I would like to s...
Hi everyone,I've created a scheduled job to automatically close Demands when all associated Stories are in a closed state. I'd like to get some feedback on the script, particularly regarding efficiency and best practices.The script iterates through a...
1.In flow designer when ever the incident create or update then automatically create Problem record using flow designer. 2.Flow designer when ever the change request is create then work notes should be update using flow designer. Any idea above 1 , 2...
How to configure the atf test steps on incident form when sla has breached in servicenow.
Hi Team,i am trying to add interactive filter for resolved ticket but unable to find it in the interactive filter. could you please guide me, i have added incident opened filter, along with that i want to add resolved filter. Regards,Garvit
Hi,If related child 'Incident_task' is Active, prevent the Incident Resolved/Closed.tried with Before BR and Script Include and OnSubmit CS also, but not working as expected- suggest @Ankur Bawiskar
We have been on ServiceNow for 6 years, looking to put a purging strategy in place. our DB is growing and need to start looking into purging incidents. Wanted to see what other companies are doing. How long some may be keeping their Incident d...
Hi Team, I want to create a report in service now for Incident. It should show all Incident where the Channel was set as Self service at first when it was created . It should show all Incident even if channel was changed afterwards . RegardsSushant
When we convert Incident into Problem, the work notes & additional comments should auto populate in the problem also.
When the user select Incident state is "On hold" then remaining all fields should be Read only. Any idea how to build this above example task.
Unable to execute the Actions in After Business Rule even after meeting the given Conditions. Same condition is working fine in Before BR but not in After BR.
Hi all, Regarding Major Incidents:- OOTB Communication plans are only emails?- In Related Record I see "Incident Communication Plan": how it is related to communication plans if they are only emails? (records start with ICPxxx)- Post review report: w...
Hi All, I have a query, We have the team that does repetitive work and we want to eliminate that. Example: 1>When we have an incident as a Password reset, the incident is resolved through a predefined text that the L1 team copy pastes and closes. Pr...
