Incident Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! major incident triggers : notifications

Hi, Every time a major incident is initiated (and in turn sets a incident to be a proposed mi) an email should be sent to users.where can i place an event for a notif to go off for in the scripts? major incident trigger seems to be mentioned in a num...

cchacha by Mega Guru
  • 1368 Views
  • 3 replies
  • 1 helpfuls

Toggle button on the form

Hi,I have a requirement to create a toggle/slider button in the form.I need to achieve the same view on form. when the button is on then the date should be editable else no. This should be achieved in Native view not on portal. Thanks in advance!

WhatsApp Image 2024-09-18 at 16.15.52.jpeg
harshaa0567 by Tera Contributor
  • 363 Views
  • 3 replies
  • 0 helpfuls

Resolved! Field read-only for rest except Admins

Disabled an ACL that was created to make the "Change request" field read-only on the Incident form. This works fine on one of the environment. When moved to second testing environment, over there, "Admins" can write on the "Change request" field on t...

AmenaA by Giga Guru
  • 335 Views
  • 2 replies
  • 1 helpfuls

Incident MTTR with Knowledge Attached

Greetings! How can I pull in the average duration of incidents that have knowledge articles attached?  I want to create a comparison between the mean time to resolve (MTTR) of incidents with knowledge articles vs incidents without knowledge articles ...