Hello All, I have a requirement like "We currently have a business rule setup for incidents generated by abc, where it creates child tickets based on correlation ID. I would like to request an enhancement where, if we receive a "clear",(like short_de...
In the future, we plan to automate service desk operations, what could be the possible impact of our incident customizations fields and business rules for our automations. We plan using Virtual Agents, Interactions and the likes
When I add tag on incident form using form view, tags are removed once form is saved, Hence I am not able to see tags on list view and even when I open the incident still I can't see the tags I added. But if I add using List view tags are added. Can...
When I add tags on incident form using form view after saving the form tags are not saved or visible in list view and even if I open a form and check tags are not added. But if I add tags through list view tags are getting added. Can anyone please h...
Hello,The requirement is to bring the SLA information (duration, business_duration, has_breached) to incident_metric table.I have created two Definition (metric_definition) to get the SLA Response and Resolution details when the Priority changes.But ...
If an incident is created in one instance, it should automatically be created in the other instance. Similarly, if the incident is updated in one instance, it should also be updated in the other instance.
We have an on-prem implementation - Vancouver Release Have a requirement to be able to download the PIR report at the end of the MIM process. Get the message 'Export failed - This service is not available yet' How do I enable this?
User is not able to see the attachment when added by a particular user but When user from other groups add the attachment. It is visible to everyone. If its an acl issue? explain detaily as to which acl I should use?
in workspaces , when i update the resolution notes it doesnt show any line breaks like it does in classic view. It only happens with resolution notes , doesnt do it with regular notes
Hi Everyone, I have created the catalog item(with Flow Designer) to submitting the user to get ITIL access in ServiceNow. I have an requirement now, We have a total of limit 600 ITIL licenses.If a user submits a request for an ITIL license and the cu...
Since the upgrade to Wash. DC we've had an issue in the formatting of the Description field. only for Projects and only in the list view. The list view of the description field replaces a line break (one space down) with a new paragraph (double spac...
Dear Community, I have created a form through record producer on incident table with some field prepopulated , Example "Opened For is prepopulated with caller, Short Description is prepopulated with Defined issue "Windows Hello issue" However i am no...
Hi Community,How can we show KB article in pending retirement state on portal ?Please guide.I already had tried making change in the Search Source used in my portal , but no luck.Thanks in advance.
When the Category is Network and the Assignment group is any group other than Network, the user should not be able to create an incident
I am facing and issue when configurating a view rule for Major Incident. It seems that when the workbench is open the view automatically changes to different views according to what you are doing, but I can't find where this is configured.
