Resolved! Show pop up message on catalog form through workflow
Is it possible to show "pop up messages or alert messages" at the top of the catalog form through workflow approval stage?
Forum Posts
Resolved! Dont want to capture field in activity when its value changed to empty from some value
I have a field called "Test1" which is a string field, and I am capturing it in Activities, so when we are modifying fields, it is getting captured in Activities, but when we make it empty and save the form, then also it is getting captured as "[Empt...
Resolved! CMDB CI Staleness rules and reporting on old Incidents/TASKS
Hello, this question is about CMDB Staleness rules and how they impact reporting on existing old and closed INC, REQ, CHG, PRB, TASK records. Does anyone have insight as to how the following scenarios are usually tackled in the system/what have you s...
Unable to loing PDI
Unable to Login
incident form location visible while creation but after creation locations are not visible
Please refer attachments for better understanding can see location before incident creation but cannot after creating incident add a reference qualifierBasically bring the locations associated with this domain onlyjavascript:'sys_domain=' + cur...
Service operation workspace
How to configure activity stream to service operation workspace
Script Include - function to return Category Reference Qualifier in Record Producer
Hi all, We use the following Script Include that is used to return reference qualifier for Categorization field (We have a customized table to store Categories). On the Category form there is a glide-list field called "Show for these countries" (u_lo...
Resolved! Sys_user operator Starts with / ends with or Contains
1. Open Sys_user.list2. One of our custom fields - do Starts with / ends with or Contains for A3. Note Nothing will appear4. Change operator "is not" and search for A 5. We have results Why is this broken only to ONE u_ column only the first 3 opera...
"Part of the query on incident has been ignored because of insufficient access for 'query_range' ope
Hi TeamUsers are unable to see the report records in the dashboard after upgrade they are getting the below error"Part of the query on incident has been ignored because of insufficient access for 'query_range' operation on sys_user.u_qs_default_group...
Resolved! How to configure request number next to ritm number in workspace
Hi team please help me hereHow to configure request number next to ritm number in workspace
Hide sections on workspace
Hi Team please help me how to hide sections in service operations workspace based on assignment group.I have created a ui policy and selected view as sow eventhough not working.
Advanced Work Assignment (AWA) Implementation Plan/Activities
Hi Community, Has anyone Implemented Advanced Work Assignment (AWA) for Incident management? Please share any Implementation plan/activities must be carried out to Implement AWA.
SLA definition not pausing even the pause conditions are met.
Hi All,Issue: Incorrect calculation of SLA even conditions are met. case 1: SLA is pausing at state "on hold" and Awaiting caller and not pausing for state "Resolved " for some incident .case 2 :SLA is pausing at state "Resolved " and not pausing fo...
Resolved! Last name serach in caller field
In servicenow in the incident form there is a assigned_to field but when we search caller we can only search by his first name like "amal murali" we can search him by amal then the amal first name people is showing but i want to serach by the last na...
Resolved! Set Incident Urgency based off Caller Group (Emailed Incidents)
We currently allow users to open incidents by emailing our instance. These incidents are low impact/urgency/priority by default. We're looking to automatically set the Urgency to High in the event one of our VIP users sends this email. These VIP use...
