how to do currently ,when the incident is closed ,all fields become read only.now we need to make this field editable if the user has role knowledge_manager.
Hi, We have a staging table in our instance for the Integration. When we sends a POST request from REST API explore or POSTMAN, it creates a new record in staging table and creates incident accordingly. But when we send a PUT request from REST API ex...
Morning! I am trying to make additonal comments required when an incident is cancelled, however i am experiancing some strange behaviour. Client script OnChange UI type = ALLField = State function onChange(control, oldValue, newValue, isLoading, isT...
How exactly 'Impacted Services/CIs' related list works on Incident form based on affected CI??Official docs link - https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/incident-management/task/refresh-impacted-cis.html I u...
On Incident form, state field should contain its successive value only. eg. If Incident has "In Progress" State than only "On Hold" will be visible. If "On Hold" than "Resolve" should be visible. At last when Incident is in "Resolved" state all v...
Hi, We are working on a use case to send Major Incident comms to a specific channel in Slack. We have created a Communication Task with channel as Slack however, we are struggling to understand how to choose the channel for sending the comms. If anyb...
AddError Message is showing twice in the workspace how to resolve this issue??
i want to restrict the particular user or groups to attachment in incident table
I am doing an integration with MS word by clicking on UI action it is opening my template which i have stored in sys_attachment table to MS word online editor on my SharePoint . now i want to auto populate some data like caller and short description ...
Hi , I have configured SLA definition with schedule 8-5 weekdays excluding UK Holidays. I checked schedule, all conditions but unable to find root cause of the issue why SLA defintions are showing wrong in Test environment can anyone guide me in tro...
what is dot walking and how to configure for incident table
This is regarding Problem management table query. When we are raising problem task, we will give the Due date example (14/03/2025) and after the we will create the problem task. Here the story is if we are changing the Due date is (15/03/2025) and th...
Hi All I need to create Client Script to check if logged in user is in group which name starts with 'AB'. If yes then remove two options from Urgency field in Incident form: 1- High and 2 - Medium How can I create the script? Thanks in advance
Hi there, I observed that in PDI I have "Related search results" and its dropdown filter list is available to use. as you can see in below ss. But in dev instance I can't see drop down filter available. Please let me know what the reason could be & h...
