How to add approver_user role to itil user in servicenow?
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05-10-2023 04:45 AM
Hi,
I need to add the approver_user role to itil role .
I tried adding it says jobs to add role is queued.
How to proceed further ?
Thanks
Regards
Prasanna D
1 REPLY 1
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05-10-2023 04:53 AM
You don't need to do anything else. That message simply means that an asynchronous job has been created to cascade role addition to the Groups and Users that already have the itil role and are supposed to inherit the approver_user role due to your change.
But why do you want itil to contain approver_user role? The itil role is sufficient for approving requests.
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