How to add approver_user role to itil user in servicenow?

prasanna_da
Tera Expert

Hi,
I need to add the approver_user role to itil role .
I tried adding it says jobs to add role is queued.

prasanna_da_0-1683718996236.png

 

How to proceed further ? 

Thanks
Regards 
Prasanna D

 

1 REPLY 1

Slava Savitsky
Giga Sage

You don't need to do anything else. That message simply means that an asynchronous job has been created to cascade role addition to the Groups and Users that already have the itil role and are supposed to inherit the approver_user role due to your change.

 

But why do you want itil to contain approver_user role? The itil role is sufficient for approving requests.