How to add button to the incident form under related links to recalculate few fields

Renu9
Tera Contributor

‎11-26-2023 03:05 AM

Hi All,

I am having business rules that calculates the following fields.

'Time to detect' and 'Time to diagnoise'

I need to add buttons in the incident form under related links to recalculate those fields. And I need to display those new buttons only to a particular assignment group. Please let me know how it can be done

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5 REPLIES 5

OlaN
Giga Sage
Giga Sage

‎11-26-2023 03:57 AM

Hi,

What have you done so far, and where are you stuck?

To add a button or related link means to create a UI action that performs some script when clicked.

You can have a look at the existing OOB UI actions to get inspiration on how you should move forward.

Or you can read up on the Docs site to get started.

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Namrata Ghorpad
Mega Sage
Mega Sage

‎11-26-2023 03:58 AM

Hello @Renu9 ,

Create UI action and select Form Button and in the condition write code like below

gs.getUser().isMemberOf('assignment group name');

and write the same code in UI action also that you have written in business rule.

 

Please mark my answer as helpful/correct if it helps you.

 

Regards,

Namrata

Renu9
Tera Contributor
In response to Namrata Ghorpad

‎11-26-2023 08:23 AM

Hi @Namrata Ghorpad 

I have put the same code which was in BR to the UI Action script ,  I was trying to set the field value . It is working fine in BR but not in UI Action. I put the logs and noticed.

 var dif = "";
    if (current.alert_received == "yes") {     
        dif = gs.dateDiff(
            current.u_outage_time.getDisplayValue(),
            current.u_alert_received.getDisplayValue(),
            false);
        if (current.u_outage_time > current.u_alert_received) {
            dif =
                gs.dateDiff(
                    current.u_alert_received.getDisplayValue(),
                    current.u_outage_time.getDisplayValue(),
                    false);
        }
    }
    else {dif = gs.dateDiff(
            current.u_outage_time.getDisplayValue(),
            current.opened_at.getDisplayValue(),
            false);
        if (current.u_outage_time > current.opened_at) {
            dif =
                gs.dateDiff(
                    current.opened_at.getDisplayValue(),
                    current.u_outage_time.getDisplayValue(),
                    false);
        }
    }
    current.u_detect = dif;
    gs.log("time to detect " +current.u_detect);
 
The value is not being set in u_detect field
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OlaN
Giga Sage
Giga Sage
In response to Renu9

‎11-26-2023 11:34 AM

Hi,

Since the same code is going to be used in multiple places (both business rule, and UI action) I would suggest that you move the calculation to a script include method, and pass the dates to be calculated as inputs, and then return from the method, the result to be set in the field.

 

Also, I would recommend to use GlideDateTime methods instead of the gs.datediff method, because datediff only works in Global scope, not in scoped apps.

 

Let me know if you want additional help/suggestions to set this up.

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