How to add view in service operations workspace

Vinya Jakkula
Tera Contributor

‎05-14-2025 12:51 AM

Hi Team,

Please help me how to add view in service operations workspace 

1000047189.png

 

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8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-14-2025 12:58 AM

Hi @Vinya Jakkula 

 

We can’t add a view in SOW because the SOW itself is a view, which is different from the native view. What you’ve shown in the screenshot refers to related lists. Are you looking to add a new related list?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Vinya Jakkula
Tera Contributor
In response to Dr Atul G- LNG

‎05-14-2025 11:43 PM

yes, related list please as I provided above screenshot, please.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Vinya Jakkula

‎05-15-2025 12:01 AM

Hi @Vinya Jakkula 

 

 

  • Open any incident in the native view.

  • Switch the view to the Service Operation Workspace (SOW).

  • Right-click on the context menu, select "Configure," then choose "Related Lists."

  • Add the necessary related lists and save the changes.

  • Clear the cache.

  • Go to the Service Operation Workspace (SOW) and verify the changes.

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Deepa_Nagori
Tera Expert

‎05-14-2025 01:02 AM

Hi @Vinya Jakkula,

If you're looking to make changes within the Service Operations Workspace, it may not be possible. Could you please provide more details about your specific requirement?

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