How to add view in service operations workspace

[Vinya Jakkula]

Hi Team,

Please help me how to add view in service operations workspace 

 

[Dr Atul G- LNG]

Hi @Vinya Jakkula 

We can’t add a view in SOW because the SOW itself is a view, which is different from the native view. What you’ve shown in the screenshot refers to related lists. Are you looking to add a new related list?

[Vinya Jakkula]

yes, related list please as I provided above screenshot, please.

[Dr Atul G- LNG]

Hi @Vinya Jakkula 

• Open any incident in the native view.

• Switch the view to the Service Operation Workspace (SOW).

• Right-click on the context menu, select "Configure," then choose "Related Lists."

• Add the necessary related lists and save the changes.

• Clear the cache.

• Go to the Service Operation Workspace (SOW) and verify the changes.

[Deepa_Nagori]

Hi @Vinya Jakkula,

If you're looking to make changes within the Service Operations Workspace, it may not be possible. Could you please provide more details about your specific requirement?