How to add view in service operations workspace
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05-14-2025 12:51 AM
Hi Team,
Please help me how to add view in service operations workspace
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05-14-2025 12:58 AM
We can’t add a view in SOW because the SOW itself is a view, which is different from the native view. What you’ve shown in the screenshot refers to related lists. Are you looking to add a new related list?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-14-2025 11:43 PM
yes, related list please as I provided above screenshot, please.
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05-15-2025 12:01 AM
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Open any incident in the native view.
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Switch the view to the Service Operation Workspace (SOW).
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Right-click on the context menu, select "Configure," then choose "Related Lists."
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Add the necessary related lists and save the changes.
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Clear the cache.
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Go to the Service Operation Workspace (SOW) and verify the changes.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-14-2025 01:02 AM
Hi @Vinya Jakkula,
If you're looking to make changes within the Service Operations Workspace, it may not be possible. Could you please provide more details about your specific requirement?