How to attach files from a Microsoft Teams Chatbot to a ServiceNow Incident via Scripted REST API?

[sravanku888]

Hi all,
@Ankur Bawiskar @Dr Atul G- LNG 

I am currently working on integrating a chatbot in Microsoft Teams with ServiceNow to automate incident creation via Scripted REST API.

Current Setup:

A form is built within the chatbot to capture incident details.

Users can submit incidents directly from Teams, which works fine.

An option has been added for users to upload attachments while filling out the form.

Requirement: The client now wants that any attachment uploaded via the chatbot form should be automatically added to the corresponding incident record in ServiceNow.

Question: Is this feasible using the Scripted REST API? If yes, could someone guide me on how to:

Accept the attachment from the chatbot in the API call

Link that attachment to the newly created incident record in ServiceNow

Any inputs, sample scripts, or advice from those who've handled something similar would be greatly appreciated!

Thanks in advance.

[Dr Atul G- LNG]

Hi @sravanku888 

I'm not 100% sure, but why do you want to use REST API? You can use the Spoke/Plugin to integrate Microsoft Teams with ServiceNow—it’s a simpler and more supported approach.