- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-05-2026 01:05 AM
Hi developers need help on how to change the url in survey notification email script.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-05-2026 07:51 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-05-2026 05:08 AM
is this an OOTB or custom email script?
share some screenshots
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-05-2026 06:52 AM
The standard survey URL generator is
new AssessmentUtils().getAssessmentInstanceURL(current.sys_id);
If your instance has multiple portals and only a particular survey notification should use a specific portal, do not change the global default portal and do not modify the OOTB AssessmentUtils Script Include.
Create a custom Notification Email Script that generates the required URL.
If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future, it will be helpful to them.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-05-2026 07:51 AM
I used custom URL instead. thanks everyone!
