How to compare previous and current worknotes and comments using flow designer

[Priyadharashin1]

Hi All,

I have a requirement to send a outbound PATCH request to a 3rd part when ant of the field is changed in Incident form.

When I change the worknotes, the PATCH request includes both the latest worknote and latest additional comment in the Payload , so I am trying to put a filter in the flow designer such that if worknotes is changed only it should be included in the payload and same for additional comment as well.

Please provide some suggestions.

[Priyadharashin1]

Hi Ankur,

I think, We can set the values for Flow variables after the trigger condition is met. So I cannot store the previous value using flow variables.

[Roshani Dhadiwa]

@Priyadharashin1 

Did you get the solution for your issue. I am also facing a similar issue. Can you please help ?

[Priyadharashin1]

@Roshani Dhadiwa If worknotes is updated, then you can see the values in the changed fields of the flow. So, I used a For Each action, to iterate over the changed fields and if worknotes is present I got the value using getJournalEntry(1) and store it in a flow variable. Hope this helps you.

[Roshani Dhadiwa]

Yes that helped. Thanks a lot