how to create checkbox on incident table and that checkbox is visible to service desk users

ShubhadaMaske
Tera Contributor

‎07-30-2024 05:05 AM

how to create checkbox on incident table and that checkbox is visible to service desk users and after selecting checkbox ....... that checkbox is read only to everyone

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2 REPLIES 2

Dr Atul - LNG
Tera Patron

‎07-30-2024 05:32 AM

Hi @ShubhadaMaske 

 

I will not recommend creating a new field on Incident table, if this field used widely, better to create on task table.  here is example

 

AGLearnNGrow_0-1722342730026.png

 

 

To show and hide you can create ACL.

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AndersBGS
Tera Patron

‎07-30-2024 05:49 AM

Hi @ShubhadaMaske ,

 

  1. Create a checkbox field on the incident table/task table according to @Dr Atul - LNG  comment. 
  2. Create  a business rule for the checkbox to set it to mandatory:
    (function executeRule(current, previous /*null when async*/) {
    if (current.u_custom_checkbox) {
        current.setReadOnly('u_custom_checkbox', true);
    }
})(current, previous);
  3. Create a UI Policy to Control Checkbox Visibility
    function onLoad() {
    if (gs.hasRole('service_desk')) {
        g_form.setDisplay('u_custom_checkbox', true);
    } else {
        g_form.setDisplay('u_custom_checkbox', false);
    }
}

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

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