How to get assignment groups list based on the assigned to person on Incident

[Bhupathi Reddy]

Scenario:

I do have Assigned to and Assignment group fields, if i enter Assigned to then it needs to visible only the groups (member of assigned to) list but now getting like if we have Manager on the group then we updated assigned to person with the same user then we are getting that group only instead of all other groups as he is member. If the assigned to person is not manager for any other groups then list is empty.

[Prabu Velayutha]

Hi @Bhupathi Reddy 

You need to verify the reference qualifier of the Assignment Group field under the dictionary configuration.

Seems like there is some customization in your  reference qualifier of the Assignment Group field, which you need to check, there can be a simple filter condition as shown in the screenshot below 

Else, there will be some advanced configurations calling the Script include functions as shown in the screenshot below to set the reference qualifier dynamically. 

You need to either tweak the filter configurations if used or the script include functions accordingly. If you need help kindly share the Assignment Group field dictionary reference reference qualifier screenshot and scripts if used so that I can help further. Kindly revert if any questions.

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