How to make incident number hyper link in notification message

[sinu2]

In the email notification, make the Incident ticket number a hyperlink to the record on the platform.

how to make hyper link below incident number

[Aman Kumar S]

Hi @sinu2 

Use ${URI_REF} instead of ${number}

It will give you a hyperlink with incident number.

To understand how these work, navigate to below link:

https://servicenowguru.com/system-definition/email-notifications-system-definition/email-links-uri-u...

Mark the response as helpful & correct if it resolves your issue, so the thread can be close.

[Vishal Birajdar]

Hello Sinu,

1. You need to write Notification email script.

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,/* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,/* Optional GlideRecord */event) {

     /*Assuming your notification run on incident table*/
    var sysId = current.getValue('sys_id');
    template.print('<a href="' + gs.getProperty('glide.servlet.uri') + 'incident.do?&sys_id=' + sysId + '">' + '${number}' + '</a>');

})(current, template, email, email_action, event);

2. Call this mail script in your notification template

incident #: ${mail_script:<"name of your mail script">}

[Teju Dhoran]

Hi

We can use ${URI_REF} and hyperlink would be created for the display field of record which in this case would be Incident number.
Please check below link:

https://www.servicenow.com/community/developer-forum/how-to-make-the-ticket-number-as-hyperlink-on-a...

[Siva Jyothi M]

Hi @sinu2,

You can use ${URI_REF} and it redirects to the Native UI and if you want to redirect it to the workspace view, you need to create a email script for this. Below is a sample.

(function runMailScript(current, template, email, email_action, event) {

// Build the link format
var attachLink = '<a href=/sp?id=ticket&sys_id=' + current.sys_id;
attachLink += '&table=table_name';//Keep the table name here
attachLink += '>here</a>';

// Print the link text
template.print(attachLink);

})(current, template, email, email_action, event);

Mark this answer as correct and helpful if it solves your issue.

Regards,

Siva Jyothi M.