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10-29-2019 06:56 AM
Hi,
I need to make the ticket number as a hyperlink on an email notification which will lead to the servicenow ticket.
REF::
Can you please help me out with this?
Solved! Go to Solution.
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10-29-2019 07:06 AM
Check out this:
OR
For example, the following notification template produces the email links in the picture below:
Click here to view Incident: ${URI_REF} Click here to view Related Problem: ${problem_id.URI_REF}
Related record link
Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies
Abhishek Gardade
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10-29-2019 07:06 AM
Check out this:
OR
For example, the following notification template produces the email links in the picture below:
Click here to view Incident: ${URI_REF} Click here to view Related Problem: ${problem_id.URI_REF}
Related record link
Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies
Abhishek Gardade
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10-29-2019 07:20 AM
It worked. Thanks for the help Abhishek.