How to make the ticket number as hyperlink on an email notification which will lead you to your ticket

Hari1
Mega Sage

Hi,

I need to make the ticket number as a hyperlink on an email notification which will lead to the servicenow ticket.

REF::
find_real_file.png

Can you please help me out with this?

1 ACCEPTED SOLUTION

AbhishekGardade
Giga Sage

Check out this:

https://www.servicenowguru.com/system-definition/email-notifications-system-definition/email-links-u...

OR

For example, the following notification template produces the email links in the picture below:

Click here to view Incident: ${URI_REF}
Click here to view Related Problem: ${problem_id.URI_REF}

Related record link


Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies
Thank you,
Abhishek Gardade

View solution in original post

2 REPLIES 2

AbhishekGardade
Giga Sage

Check out this:

https://www.servicenowguru.com/system-definition/email-notifications-system-definition/email-links-u...

OR

For example, the following notification template produces the email links in the picture below:

Click here to view Incident: ${URI_REF}
Click here to view Related Problem: ${problem_id.URI_REF}

Related record link


Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies
Thank you,
Abhishek Gardade

Hari1
Mega Sage

It worked. Thanks for the help Abhishek.