How to make the ticket number as hyperlink on an email notification which will lead you to your ticket

[Hari1]

Hi,

I need to make the ticket number as a hyperlink on an email notification which will lead to the servicenow ticket.

REF::

Can you please help me out with this?

[AbhishekGardade · Accepted solution]

Check out this:

https://www.servicenowguru.com/system-definition/email-notifications-system-definition/email-links-u...

OR

For example, the following notification template produces the email links in the picture below:

Click here to view Incident: ${URI_REF}
Click here to view Related Problem: ${problem_id.URI_REF}

Related record link
   

Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies

[Hari1]

It worked. Thanks for the help Abhishek.