How to make the work notes mandatory when Assigned to or Assignment group changes

[kal123]

Hello,

I would like to make work notes a required field when an Incident is re-assigned to another group or to another user. I would like to stop the incident from getting re-assigned until the work notes has been filled out, also I'm trying to get a message that says "Please Add Work Notes When Reassigning" so the user can understand. Would anyone be able to assist?

Thank you,

[dgarad · Accepted solution]

Hi @kal123 

You can write an Onchange client script on the assignment group 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
   var assignment_group = g_form.getValue('assignment_group');
   if (assignment_group !== '' && oldValue !== newValue) {
      g_form.setMandatory('work_notes', true);
   }
}

[kal123]

Thank you! Will this also apply to the assigned_to field?

[dgarad]

yes, you can use it.

[Dnyaneshwaree]

Hello @kal123 ,

Follow below steps:
1. Create BR
2. Table: incident table
3. In when to run add conditions i.e., assigned to changes or assignment group changes.
4. Check advanced checkbox.
5. In advanced script use - 

  if (current.field_name == "") {
        gs.addErrorMessage("Field abc is empty!");
        current.setAbortAction(true);
        action.setRedirectURL(current);

Or
use onchange client script - onchange field = assigned to or ass grp
And add logic - g_form.setmandatory('fieldname') ;
and alert() message or g_form.addErrorMessage(message).
with abort action and workflow set to false.

Please accept my solution if it works for you and thumps up to mark it as helpful.

Thank you!!