Resolved! how to call script include from a dictionary entry of a field
Hello, 1.how to call script include from a dictionary entry of a field2.Difference between script include and business rule3.Difference between script include and scheduled job
Forum Posts
Resolved! Script include parameters
Hello, 1.What are script include parameters.2.How to send response as array of values from script include BR.
Resolved! Script include
Hello, 1.What kind of script can be used in script include.2.where are the places script includes can be used?3.How to schedule a script,any example?
How to create report on record producer (parent table is incident table)
Hi Team,We have a record producer and it's backend table is incident table. In backend form this record producer fields will store in variable editor page in incident form. How to create report on incident table with this variable editor page fields ...
Unable to make state readOnly using script if current user is from specific group
Client Script function onLoad() {// Check the user's assignment group membershipvar assignmentGroupName = 'Your Assignment Group Name';var userSysId = g_user.userID;var ga = new GlideAjax('CheckUserInGroup');ga.addParam('sysparm_name', 'userInGroup')...
User presence not showing in record
Good Morning, I have a user who is stating that multiple users are not seeing when the ticket/record has someone else working on it. I did a troubleshooting session with the user and it appears that it works randomly. It didn't even show when the t...
How to pull variable page fields in incident report
Hi Team,We have created a report on incident table.Is there any way to pull the variable page fields in report columns. Please find below screenshot - we want to pull those fields in report column.How to achieve it. Thanks,Sai
Resolved! Business rules
Hello, Can anyone please let me know the exact answer i searched in community and googled it but i didn't find it. 1.Will current can be used in after business rule?If no, what is the alternative.2.Using query BR and ACL we can restrict data which wa...
change management
for normal change when state is assess and approval approvers then state need to go Authorize but it was going to Scheduled but showing in activity Assess to Authorize
change management
Hello, 1.In change we have tasks for all the state without closing the task you cannot move to next state.How this can be achieved?2.How to create a template for incident or change?
Resolved! Scheduled Jobs
Hello, What are things we can schedule using scheduled job?
Service catalog
Hello, what is 3 step process and 2 step process and what is the difference?
Business rule 1
Hello, 1.What are the main objects on 'After' and 'async' BR.2.Can we use 'After' BR instead of 'Async' BR?
Scoped application
Hello, What is scoped application and difference between scoped application and global application.Can any one please tell me the exact answer what it mean.
Integration roles to send data from Servicenow to third party tools
I have integrated ServiceNow with third-party tool to send incidents from ServiceNow to a third party. But incidents are only created when the user has an admin role in ServiceNow. Can I do this with any another role?
