Hi All, When I am trying to export a data from 'sc_task' table which having the 'Time worked' Cloumn type is 'Timer'.The Data changed on downloaded excel from Minutes to Seconds.Can anyone let me know how to keep the values same as minutes. Thank you...
Hi All, How to set approver as Tier 0 user, if requested for manager is tier 0 we need to set as his name in ApproverIf not need check manager's manager tier And approval should not go to the CEO and -1 How we can achieve this in flow designerWe have...
Hi everyone, I have the requirement to change the order of fields in the new record incident form of the Service Operation Workspace, so that e.g. the Short Description and Description (see attached Screenshot) moves up to the top of the new record ...
Kindly suggest Query to get Assigned to person list for a assignment group using Glide Record in incident form.
In a system property sys_xyz, we will have certain groups. In script include i need to check if user is part of anyone of the groups mentioned in that system property. Please suggest best practise on how to do this .
Hi Team. In some catalog item task is closed but in RITM closed date not populated so we have to update through background script.but there is multiple task with for some RITM (one catalog item) catalog item so I want that task which closed in last ...
Hi AllI have been looking on the forum and I cant see a solution for what I am trying to achieve on a catalog item.I am trying to hide a variable on the Portal Form if the user has a role, but the suggestions I have tried and tried to tweak do not wo...
Hello, Why it's showing two updates, One is with the label, and the second is with the backend value. Also, the activity logs show two updates. I can't see any issue in state choices.
Hi Community, I have created a custom choice for state field on incident form. All choices are showing except this one on incident form.I can see this custom choice on list view and also this is selectable on list view. I am able to see this custom c...
I created a new business rule so that if a ticket is resolved and the user responds, it moves the ticket to "in progress" so we can more easily find those that should be reopened. It is conflicting with another business rule that moves the resolutio...
Hi Everybody,What are the steps/best practices to migrate tickets data from ServiceDesk plus(Manage Engine) to Servicenow including conversations.
My organization uses the ability to send an email from a ticket rather extensively. (Screenshot below) However, this causes issues as the update in the email is not captured as a comment. So when clients receive automated email updates with the co...
I have created a field "Requested for" and when it is selected ,it auto-populates "Department" and "Manager".Also, have created another field - "members" and it should show all the users which have both same department and same manager as requested f...
Hi All, I have created a custom scope in which I have created two tables- SDRequests and SDTasks.Requirement : Once a request is submitted through the portal, the form-level variables must be automatically populated in to a customized template and at...
Hello, I used the following background to change a request state var SOURCE_REQUESTS =['REQ0010027']; var requestGR = new GlideRecord('sc_request');requestGR.addQuery('number' , 'IN' , SOURCE_REQUESTS);requestGR.setValue('state' , 3);requestGR.setVal...
