How to make the work notes mandatory when Assigned to or Assignment group changes

kal123 · ‎06-11-2024

Hello,

I would like to make work notes a required field when an Incident is re-assigned to another group or to another user. I would like to stop the incident from getting re-assigned until the work notes has been filled out, also I'm trying to get a message that says "Please Add Work Notes When Reassigning" so the user can understand. Would anyone be able to assist?

Thank you,

dgarad · ‎06-11-2024

Hi @kal123

You can write an Onchange client script on the assignment group

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
   var assignment_group = g_form.getValue('assignment_group');
   if (assignment_group !== '' && oldValue !== newValue) {
      g_form.setMandatory('work_notes', true);
   }
}

If my answer finds you well, helpful, and related to the question asked. Please mark it as correct and helpful.

Thanks
dgarad

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kal123 · ‎06-11-2024

Thank you for the help!

pmcain90 · ‎05-27-2025

I tried this solution and after I reassign my assignment_group, the work_notes become mandatory but the ui action "post" disappears

Jitendra Diwak1 · ‎06-11-2024

Hi @kal123,

Whenever you change the assignment group and assigned to empty them you have to perform this onChange client script.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
   var assignment_group = g_form.getValue('assignment_group');
   if (assignment_group == '' && oldValue != newValue) {
      g_form.setMandatory('work_notes', true);
   }
}

Please accept my solution if it resolves your issue and thumps 👍 up

Thanks

Jitendra

Please accept my solution if it works for and thumps up.