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01-21-2024 07:26 PM
Hi,
I want to pause SLA in mandatory holidays, is there in ways to pause at particular.
Regards,
Sanju.
Solved! Go to Solution.
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01-21-2024 07:36 PM
Hello @Talari Balateja,
Please refer to the below link:
https://www.servicenow.com/community/developer-forum/sla-pause-on-holidays/m-p/2008774
If it is helpful, please mark it as helpful and accept the correct solution.
Thanks & Regards,
Abbas Shaik
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01-21-2024 07:38 PM
you have to create a schedule which meets your requirements and use in the SLA definitions. See https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-manage...
For creating such a business calendar excluding holidays see https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/time/concept/c_...
Also consider https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0722351
Maik
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01-21-2024 10:51 PM
You need to create a SLA schedule according to your criteria which can be utilized on the SLA definition. You can read further here: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-manage...
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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01-21-2024 07:36 PM
Hello @Talari Balateja,
Please refer to the below link:
https://www.servicenow.com/community/developer-forum/sla-pause-on-holidays/m-p/2008774
If it is helpful, please mark it as helpful and accept the correct solution.
Thanks & Regards,
Abbas Shaik
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01-21-2024 07:38 PM
you have to create a schedule which meets your requirements and use in the SLA definitions. See https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-manage...
For creating such a business calendar excluding holidays see https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/time/concept/c_...
Also consider https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0722351
Maik
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01-21-2024 10:51 PM
You need to create a SLA schedule according to your criteria which can be utilized on the SLA definition. You can read further here: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-level-manage...
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/