What are the available options for automating incident to major incidents by trends?

[Adam Cartrette]

Hello,

I am doing research for an upcoming task for Incident Management to automate promoting them to Major Incident by trends found in open incidents. 

1. Automate analyzing open incidents.

2. Detect trends from the analyzed incidents to open a Major Incident.

3. Add all Incidents of the same type as child tickets to that Major Incident

Any suggestions or directions would be most welcome, so I have an idea of where I would need to start.

[Kristen Ankeny · Accepted solution]

You want to look into predictive intelligence for major incident management: https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/incident-management/...

One of its features is helping to identify trends and possible major incidents.