How to send additional comments and work notes in request payload as JSON

[Priyadharashin1]

Hi All,

I need the pass as the last additional comment and last updated work notes from Incident Record in the REST action as a payload. I tried using the below scirpt, but it returns the value with the timestamp and user name. If I pass this value in the request body, the JSON becomes invalid.

fd_data.trigger.current.comments.getJournalEntry(-1);

Could you please provide a solution.

Thanks in Advance

Priya

[Harshal Aditya]

Hi Priya,

Please try below code -

var incJson = {
"work_notes":fd_data.trigger.current.work_notes.getJournalEntry(1).match(/\n.*/gm).join("\n"),
"comments":fd_data.trigger.current.comments.getJournalEntry(1).match(/\n.*/gm).join("\n")
}
var res = JSON.stringify(incJson);

If my answer has helped with your question, please mark it as helpful and give it a thumbs up!

Regards

Harshal

[Priyadharashin1]

Hi Harshal,

Thank you.

The below code works:

var comment = fd_data.trigger.current.comments.getJournalEntry(-1).toString().trim().replace(/(\r\n|\n|\r)/gm,"");

return comment;