Relationship between Parent incident and child incident

[Vallam Pushpend]

If we change the Assignment group in the Parent incident, it is automatically changed in the child incident and the changes are updating in the activity log of child incident. Is that expected behaviour?

[Community Alums]

Hi @Vallam Pushpend ,

This is not OOTB unless you have any underlying Business Rule running on incident table.

Or you can refer to OOTB business rule called Update Child Incidents.

[Community Alums]

Hi @Vallam Pushpend ,

[SK Chand Basha]

Hi @Vallam Pushpend 

Check the OOB business rule update Child record 

Incident --> Parent Incident means there is a "parent incident" field being used to relate the two together. Parent Incident is an OOB field that references the incident table. You can only reference incidents

Incident --> Parent is a different field. It uses the "Parent" field which is inherted, and references, 'task'. Which means you could have a parent change or a parent problem along with parent incident.