I have a requirement to add one option called last 83 days in interactive filter under opened field.

[SAI BHAGYALAKSH]

Hi Guys,

I need to add one option called 83 days under date filter options.

Please help me with the solution.

Thank you.

[Mark Manders]

That's a very specific one. That will take a lot of customization if it's something you need as a permanent choice. Any reason for this? Or can you just run a report/list on the filter 'opened relative before 82 days ago AND opened relative after 84 days ago' ?

[SAI BHAGYALAKSH]

Hi,

Thanks for the response.

I need to send notification to the user on the 83rd day of incident created

For this I raised that question  

Please guide me how to achieve it.

Thank you.

[AshishKM]

Hi @SAI BHAGYALAKSH , 

You can achieve this in very simple way.

• Create a scheduled job and write GlideRecord() code and get all those incident created on last 83th days.
• Create an event ( pass the Incident Number and User details ) and trigger this event in the while loop within the scheduled job.
• Create a 83th days reminder notification for this even

Note: Assuming you are looking for system generated email notification, let me know if need code for this

-Thanks,
AshishKM

[AshishKM]

Hi @SAI BHAGYALAKSH , 

Can you explain the business need of 83 days only.

-Thanks,

AshishKM