Resolved! timeline with annotations
I would like to know if it is possible to create a timeline with all the notes that were made during an incident. would be used mainly in postmortem processes.
Forum Posts
Steps to create an App in App Engine Studio to make a REST call to a webhook
I want to create a template/app in App Engine Studio , so the template can do a simple function,1) The Flow trigger should be for the Incident Table, and it should be on Incident Creation/Update (this is easy)2) Now the 'Action' is to POST to a 'webh...
SOW
Is there a way/possibility to automatically refresh the list(incident) in sow?
Visibility of all states in in progress before saving the incident form.
Hi, So i have a requirement to make On hold and resolved state hide in when incident is in new state. and when incident is in in-progress state all states should be visible. So i have used a UI policy like when state is new, in script g_form.removeOp...
Create Incident Record producer while selecting contact phone details sometimes show wrong.
Create Incident Record producer while selecting contact phone details sometimes show wrong data in fields. And date get populate to fields from the client script. function callbackdata(response) { var answer = response; var push = JSON...
Inbound Email action
Hi All, I am trying to create new inbound email action in incident table. Based on from address and subject incident creation is happening. In email, I will be getting the below details.Summary: TEST summaryDescription: Test DescriptionAssignment Gro...
Incident Management best practice.
Hi,I have a general queries around incident management (Walk-in Service) best practice and one about customer experience.1. Is it best practice to log tickets per interaction or per issue? for example if someone comes to the service desk with a hardw...
reference qualifier taking a lot of time to show data
Hello experts, I have a catalog item. Provided below is the snip. based on the 'Environment' Value, the' Key Valut Assignment (Account selection)', value populates based on the reference qualifier. The reference qualifier script written on the ' Key ...
How do I change the alert priority group limits?
Hi, I am trying to change the alert priority group limits. But nobody can update the Low, Moderate, and Urgent bottom and top limits.
Resolved! P1 tickets not Auto Closing after 5 working days
HiCan someone advise as I am trying to establish whether this is OOB behaviour on P1 Tickets Where we have resolved all the Child Tickets and also resolved the Parent - we are finding that the Parent Ticket is NOT auto closing from the State of Res...
Need Changes in reassignment count business rule in ServiceNow on Incident form
There is a OOB Business rule "reassignment counter" on task table. The requirement is "If the group "Service Desk" reassigns the incident to "ServiceDesk1" or "ServiceDesk2",the counter should not run.If the ServiceDesk reassigns the incident to any ...
People belong to one group should only change the priority of Major Incident.
Hi, I have one requirement , i wrote on before business rule for restricting saying only Major incident group users should change the priority of Major incident. The thing is when we make this script active, The Major incident trigger rule is no...
Resolved! Get List collector field values to a reference field
Hi everyone, I have a 2 variables on a catalog item: 1. Regulator - which is a reference field on the sys_user table 2. Coordinator - which is a list collector on the sys_user table My requirement is Regulator could be anyone of the coordinator ...
How to restrict group members not to see other category incidents
Hi, Currently I have stucked in one point. if the incident category is IT Infrastructure, then it should be visible to particular group (monitoring, delivery team) other categories should not be visible to these groups. Regards,Balateja.
Resolved! Creation of Problem after Major incident state is resolved.
Hi Everyone, I have been working on requirement, so when a major incident is resolved a problem record should be created. Currently i wrote a after business rule for it. But the problem ticket is not being attached to the rela...
