Can some one help to understand what is working in backend, while incident creation (manually from Form level) we selected state as pending and pending reason, but incident got created with "assigned" state with pending reason.
Hi, I have a requirement to restrict the visibility if RITM and SCTASK based on the RITM assignment group for a particular catalog item, The RITM and SCTASK should be visible only to the RITM assignment group and approver group (RITM assignment group...
Hi Team,i need to create a report where it shows ticket first acknowledge by first assignment group before it transfers to another group and how much time it takes to transfer to another group and how can we calculate the ageing from ticket transfer ...
Hi,I have a requirement in which after state changes to Assigned, an additional comments will be added.Comments will be : "Acknowledged the incident. Investigation is going on and will provide the update shortly."I'm doing this using After-update Bus...
Hi all, I have followed this tutorial in trying to set up my own MI Workbench communication tasks.https://www.youtube.com/watch?v=jxTfj_yGgk4 This means I have set up a new Communication Plan Definition connected to a couple of Communication Task Def...
Hi Team,I have created field calculation metrics definition on the incident table, but when I am creating the record in the incident table for the first time so in the metrics instance table no record is created.but when I change the value of priorit...
Hi Team, I want to create schedule "cmn_schedule_span" Requirment is July-Sep WHs:9:00 - 15:00 The whole week (Monday to Friday) repeats every year from July 16th to September 15th. Attached a screenshot. Repeat until - 2024/09/15If I add Repeat unt...
Hi community, We have a scheduled report that was automatically sent to users at 11 am daily, but whenever i perform update set scan, then there are finding came with the Description and resolution details mentioned in below screenshot. Please help h...
Hi Can one help to get no of incidents created yesterday with out using encoded query below is the code I am trying, its not woking whereas it is working with encoded query var gdt= new GlideDate();gdt.addDays(-1);gs.print(gdt);var gr =new GlideAggr...
Hello,Need help I have a requirement to create a report under task_sla table with the task incident column:NumberShort DescriptionPriorityAssigned toResolution NotesBusiness elapsed time for response ( hours)Business elapsed time for resolution ( hou...
Hi Team, I've created a new notification and mail script to include the recent work notes comments- in the notification when a user is mentioned through @Mention. However, when testing the notification, the subject line and the body of the email isn'...
Hello,In our instance for the default view on our instance table we have the resolution code and resolution notes (internal only) fields set as mandatory. I am curious to know where ths is set-up (for example is it a Business Rule/UI Policy etc). Th...
Hello everyone, I’m encountering a strange issue in ServiceNow and I’m hoping someone can help me figure it out.Whenever I click on an incident to view its record in the SOW, it consistently displays the same incident, regardless of which incident I ...
Hi, Every time a major incident is initiated (and in turn sets a incident to be a proposed mi) an email should be sent to users.where can i place an event for a notif to go off for in the scripts? major incident trigger seems to be mentioned in a num...
Hi,I have a requirement to create a toggle/slider button in the form.I need to achieve the same view on form. when the button is on then the date should be editable else no. This should be achieved in Native view not on portal. Thanks in advance!
