Hi,We had a requirement , If an incident is passed between two groups(Group A , Group B) , then conversation (additional comments)of caller and group A should not be visible to group B (without deletion of comments).Please let me know. Thanks.
Can the request summary page be customized to show the fields I want for a specific catalog item?
Hi All,I have a requirement to consolidate the count of notifications 127 into one notification , which has different set of conditions(when to send) and different recipients(whom to send) tagged external id's and common body content for all.How to a...
Hi all,We are using employee center and there is a record producer for Incident, In that we have category fields had number of choices.The problem is in the backend values are showing in the drop down as i have given but on the employee center it is ...
Hi all,We are using employee center and there is a record producer for Incident, In that we have category fields had number of choices.The problem is in the backend values are showing in the drop down as i have given but on the employee center it is ...
Hi community,I would appreciate some help with a problem I am facing. I built a custom field in the Service form called incident category.his job to create a parent-child relationship between Service and Category. My Variable reference qualifier is b...
I'm looking for any examples or best practices for a workflow on the incident records. Like with the change and problem records there is a best practice workflow which prevents users changing the record status, or changing it to the correct status. D...
Hi All, I have a requirement to send a outbound PATCH request to a 3rd part when ant of the field is changed in Incident form.When I change the worknotes, the PATCH request includes both the latest worknote and latest additional comment in the Payloa...
Good Morning - I received a request to create a report that includes all weekends of the month except for the last weekend. Is it possible to do this in basic reporting? Or would this be Performance Analytics? We do have PA but that's a whole diffe...
Hi, I wanted to update incident record through the correlation id not by using sys_id field.In my project it is mandatory to use table api only and the problem is that the client application cannot get sys_id in response after their incident has been...
My company started using service now recently to handle support requests and us technicians are having serious issues regarding how the software is being used. If we make notes or upload photos, there are isolated to the work order task. But if a tec...
Hi there, we have a ui action with following script: function par_req() { var gm = new GlideModal("glide_prompt", true, 1600); gm.setTitle("Create Product Allocation Requests"); gm.setPreference("title", "Number of Allocations Required (M...
Is it possible to managed the list of Fields that are proposed and set some defaults fields for the Incident Template?It looks like the proposed field are all selected from the section 1 of the form (incident), I would like to add 2 fields from the s...
Hi Team,I was working with our Classification model for a particular domain and did a batch test (as we recently updated the filters for the model after the Vancouver upgrade) but I see a very high number of predictions which say "Unable to Predict" ...
Hello When I try to set schedules for change, I get the following error:Nevertheless, I can submit change request. But, that does not evade me from user questions... Is there something I can do on this? Or should I raise a case somewhere else rather ...
