Forum Posts
Duplicate incidents are created in different priorities for same device in the same time
Incidents are created from the Alert management rule, We are getting duplicate incidents in different priorities for the same device at the same time.
Resolved! Script Help
Hi All,I am not a PRO in scripting hence need a bit guidance. I have a UI action which should be visible on some conditions and that condition is too long----------------------------------------Visibility Conditions------------------------Field Value...
How to visible the UI action based on the condition to the logged in user
Hey Experts,I wanted to show the UI action based on the condition as follows:UI Action is visible only when the logged-in user is an admin, and has more than 5 incident records where he/she is a caller. Please help me with this Thanks, atik
Incidnets URL in reports
Hi All,We have a request in reports Test case:1)Create a report with active incident ware assignment group 'ABC' 2)Incident list should display in the form of URL'sExample:1)Url link1............2)Url link2.........
Resolved! create notification when parent incident is established.
When an incident is made a parent incident, we would like to send a notification. How can I do this?
Resolved! Catalog item in Contextual Search Results
Hello,I enabled "cxs_EmailSearchResults" in my notification, so whenever an Incident created the caller will receive an email with the "Related Search Results" result in their email. Include knowledge articles, and catalog item. My issue is whenever ...
when one sc task is closed complete the 2nd sc task is closed incoomplete
hi can anyone help me with scenario for i have two tasks where based upon values it will trigger the related sc taskshere the pblm is that if they select both values after the first sc task (task for non it) is getting completed then the other task...
how can i remove email template for major incident management while creating communication plan
We need to remove email templates which are displaying by default while creating communication plan for major incident management.how can we achieve it.
Resolved! 1 Strike Rule and 3 strike Rule
Hi anyone can please explain difference between 1 Strike rule and 3 strike rule in Incident Management?
Resolved! Related Outage
Hi any please help me on these topics practically implementation scenarios .OutageDegradationPlanned Outage
create 5 incident tasks when a incident is create
When category, subcategory, item , and summary are customer, capacity, no action taken, and customer it should automatically create 5 incident tasks.
Auto populate Country field
Hi All, I want a script to Auto Populate the country field based on the Requester field.I tried onchange client script, But Iam getting undefined as mapping. function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (newValue) { ...
Teams Integrations - External Users Query
Hi My Company is considering integrating ServiceNow with Teams. I can't find information confirming that for Major Incident management external users would be able to directly attend a meeting created from the 'collaborate' tab. For exampleEveryone ...
Update caller field of incident to display name field value
when incident is created the caller field gets updated to its first name , my requirement is to update the caller field with display name value (where display name is field in user form ). Is this possible ?
