I want to override dictionary value for particular record producer

[karthik65]

Hi All

I want to modify the Business service field for particular record producer.

This record producer has the dictionary reference qualifier set as Status as operational showing 652 services.

Now i need to set for a particular record producer showing only two services in the Business service field for that incident in itil console based on the assignment group or other .

Do i need to override dictionary for a particular record producer?

[Harsh_Deep]

Hello @karthik65 

Then add dictionary override on that particular table only without affecting Parent table.

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

[karthik65]

@Harsh_Deep  It will affect all the record producer and It will be a global change. And there exist a dictionary over ride already with other script include

[Harsh_Deep]

Hello @karthik65 

Then call another script include for this record producer only. It will not affect all the record producers.