I wanted to make all editable fields readonly, after incident state is closed.

aravind1patil1 · Thursday

Dear Community Members

Can someone provide me clientscript for this requirement.

Please help, thanks for your support

Sandesh Powar · Thursday

You can achieve this using an onLoad Client Script on the Incident table.

function onLoad() {
    // Replace '7' with the actual choice value for your 'Closed' state if it differs
    var state = g_form.getValue('state');
    
    if (state == '7') { 
        var fields = g_form.getEditableFields();
        for (var i = 0; i < fields.length; i++) {
            // Keep the state field itself editable or make everything read-only based on your preference
            g_form.setReadOnly(fields[i], true);
        }
    }
}

Hope this helps! and resolves your issue, please mark the response as helpful and accept it as the solution.

Regards,
Sandesh Powar
ServiceNow Rising Star

View solution in original post

Juhi Poddar · Thursday

Hello @aravind1patil1

Out of the box, closed incidents are usually already read only for itil users. This comes from a UI policy named Make fields read-only on close (table: sys_ui_policy) that checks the state.

Please check whether it is inactive or modified on your instance, because that may be the real reason the form is editable.

If you still need a client script, create an onLoad client script on the Incident table with the code below.

function onLoad() { 
// 7 is the default value of Closed, please check it on your instance 
   if (g_form.getValue('state') == '7') { 
       var fields = g_form.getEditableFields(); 
       for (var i = 0; i < fields.length; i++) { 
           g_form.setReadOnly(fields[i], true); 
       } 
   } 
}

Hope this helps!

Thank You!

Juhi Poddar

View solution in original post

AttilaVarga · Friday

I would highlight a potential issue here:

If you would like to make the fields read-only on the form, using client script(s), it can be done (see the previous comment), but you have to handle the Save/Update buttons (UI actions) as well.

Client-side scripts do not prevent server-side updates. A field can easily be made editable directly in the browser(DOM manipulation).

So I would consider using server-side restriction as well. (For example defining an ACL)

Tanushree Maiti · Friday

Hi @aravind1patil1

OOB Servicenow Make Closed incident fields read only using the Write ACL for Itil user.

Link : https://<your_instance_name >.service-now.com/sys_security_acl.do?sys_id=66ec26370a0a0b0100a67b597d415b84&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null&sysparm_record_row=1&sysparm_record_rows=2&sysparm_record_list=operation%3dwrite%5ename%3dincident%5eORDERBY

Instead of creating Client Script, I will suggest to create other Write ACL with your required ACL role or just update ACL role in the existing ACL.