I wanted to make all editable fields readonly, after incident state is closed.

[aravind1patil1]

Dear Community Members

I wanted to make all editable fields readonly, after incident state is closed.

Can someone provide me clientscript for this requirement. 

Please help, thanks for your support

[Sandesh Powar · Accepted solution]

Hi @aravind1patil1 ,

You can achieve this using an onLoad Client Script on the Incident table.

function onLoad() {
    // Replace '7' with the actual choice value for your 'Closed' state if it differs
    var state = g_form.getValue('state');
    
    if (state == '7') { 
        var fields = g_form.getEditableFields();
        for (var i = 0; i < fields.length; i++) {
            // Keep the state field itself editable or make everything read-only based on your preference
            g_form.setReadOnly(fields[i], true);
        }
    }
}

Hope this helps! and resolves your issue, please mark the response as helpful and accept it as the solution.

Regards,
Sandesh Powar
ServiceNow Rising Star

[Syed14]

Hi, 
Always try to figure things out on your own first, as it’s a great way to build your skills. If you get stuck at any point, you can ask for help anytime. 🙂

Here is the code:

function onLoad() {

    // Check if Incident state is Closed
    if (g_form.getValue('state') == '7') {

        // Get all fields on the form
        var fields = g_form.getEditableFields();

        // Make all editable fields read-only
        for (var i = 0; i < fields.length; i++) {
            g_form.setReadOnly(fields[i], true);
        }
    }
}

[Aditya_hublikar]

Hello @aravind1patil1 ,

You can use onload client script :

function onLoad() {
   //Type appropriate comment here, and begin script below
   if(g_form.getValue('state')=='7')
   {
	var data=g_form.getEditableFields();
	for( var i=0; i < data.length;i++)
	{
		g_form.setReadOnly(data[i],true)
	}

   }
  
    
}

If this helps you then mark it as helpful and accept as solution .

Regards,

Aditya

[Sandesh Powar · Accepted solution]

Hi @aravind1patil1 ,

You can achieve this using an onLoad Client Script on the Incident table.

function onLoad() {
    // Replace '7' with the actual choice value for your 'Closed' state if it differs
    var state = g_form.getValue('state');
    
    if (state == '7') { 
        var fields = g_form.getEditableFields();
        for (var i = 0; i < fields.length; i++) {
            // Keep the state field itself editable or make everything read-only based on your preference
            g_form.setReadOnly(fields[i], true);
        }
    }
}

Hope this helps! and resolves your issue, please mark the response as helpful and accept it as the solution.

Regards,
Sandesh Powar
ServiceNow Rising Star

[Juhi Poddar · Accepted solution]

Hello @aravind1patil1 

Out of the box, closed incidents are usually already read only for itil users. This comes from a UI policy named Make fields read-only on close (table: sys_ui_policy) that checks the state.

Please check whether it is inactive or modified on your instance, because that may be the real reason the form is editable.

If you still need a client script, create an onLoad client script on the Incident table with the code below.

function onLoad() { 
// 7 is the default value of Closed, please check it on your instance 
   if (g_form.getValue('state') == '7') { 
       var fields = g_form.getEditableFields(); 
       for (var i = 0; i < fields.length; i++) { 
           g_form.setReadOnly(fields[i], true); 
       } 
   } 
}

Hope this helps!

Thank You!

Juhi Poddar