Importing an XML into instance

Akhila P
Tera Contributor

Hello everyone, Iam currently working on inbound email lab activity in student instance.

AkhilaP_0-1738505327990.png

As per above screenshots, Iam unable to find the email in Inbox. And I had downloaded the xml as they mentioned in notes. Can anyone tell me steps of importing that xml ?

 

1 ACCEPTED SOLUTION

sachin45
ServiceNow Employee
ServiceNow Employee

Hi @Akhila P 

Please use below steps to import xml file.

Step 1 :  Click on column option (context) menu.

 

sachin45_5-1738525739466.png

 

 

Step 2: Select the "Import XML" option from the menu.

sachin45_6-1738525739482.png

 

 

Step 3 : Click "Choose File" to select the XML file you previously downloaded.

sachin45_7-1738525739492.png

 

 

Step 4 : After selecting the file, click on "Upload" to complete the import. 

 

sachin45_8-1738525739502.png

If my response was helpful, please click the 'Helpful' button. If your issue is resolved, kindly mark my response as 'Correct'. 

 

 

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4 REPLIES 4

Viraj Hudlikar
Tera Sage

Hello @Akhila P 

 

To import XML file just go to location were you want to import in this case System Mailboxes->Inbound->Inbox. Now right on header of list and select option Import XML then upload file and select ok, once done you will see that record over table.

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

 

@Akhila P - 
Thank you for marking my response as helpful! 😊

As per new community feature you can mark multiple responses as correct.

 

Thanks & Regards
Viraj Hudlikar.

sachin45
ServiceNow Employee
ServiceNow Employee

Hi @Akhila P 

Please use below steps to import xml file.

Step 1 :  Click on column option (context) menu.

 

sachin45_5-1738525739466.png

 

 

Step 2: Select the "Import XML" option from the menu.

sachin45_6-1738525739482.png

 

 

Step 3 : Click "Choose File" to select the XML file you previously downloaded.

sachin45_7-1738525739492.png

 

 

Step 4 : After selecting the file, click on "Upload" to complete the import. 

 

sachin45_8-1738525739502.png

If my response was helpful, please click the 'Helpful' button. If your issue is resolved, kindly mark my response as 'Correct'. 

 

 

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Akhila P 

 

AGLearnNGrow_0-1738533815444.png

AGLearnNGrow_1-1738533858374.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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