Inactivity monitors not triggering the event incident.inactivity

[Debasis Pati]

Hello All,

I have created one inactivity monitor for incident table but i do see there is no event getting triggered incident.inactivity this event should get trigged but its not triggering i have checked the conditions its fullfilling the record also i have checked the events table i coulldn't find the event is getting fired.

@Ankur Bawiskar any idea ?

[Debasis Pati · Accepted solution]

Hello @Ankur Bawiskar ,
Sorry my bad it's triggering there are no issues. But one thing mentioned in the kb article wrong which lead me time to find out what's happening.

In the article it is mentioned 

"The Parm1 field contains the sys_id of the incident record that triggered the event." which is wrong there is a field in the events record called instance that contains the sysid of the record which triggered the event when i checked i saw events are triggering. and i was able to fix the issue.

[Ankur Bawiskar]

@Debasis Pati 

share the configuration screenshot

check this KB

Inactivity Monitor not triggering events as expected for incident matching conditions 

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[Debasis Pati]

Hello @Ankur Bawiskar ,
i followed the same kb article and went to events table to check the event got triggered or not and found out the event is not triggered.

[Ankur Bawiskar]

@Debasis Pati 

is it working for other tables?

did you try reducing the time to 10/15mins etc?

[Debasis Pati]

@Ankur Bawiskar ,
first i tried by keeping 2 minutes only now i have changed few hours back to one hour still no chance.