Inbound email action not creating the incident

[Joshua Comeau]

Configuration as follows, why is this not working:

I send the email and check the Incident table and no incident is created.

[Gunjan Kiratkar]

Hi @Joshua Comeau 

Why you enter at the last createTsk.insert() at last

Instead of that write current.insert();

[Joshua Comeau]

Thank you for that, after making that change it still appears to not be working 

[Gunjan Kiratkar]

Check impact and  urgency proper back-end values and there is already OOB inbound action for incident as well. Please check that how they have written the code and replicate the same.

[Sagar Pagar]

Hi @Joshua Comeau,

1) Try to remove the line -

current.initialize();

2) Update createTsk.insert(); line to

current.insert();

Thanks,

Sagar Pagar