Incident due date in service portal is displaying different date compared to due date in form

[Srinivas K]

Hi All, I am having an incident record where I'm setting the due date of the incident based on priority field. If priority is low, then due date is set to 1 hour from created date. It is working fine in the incident form. But when I open the record in service portal the due date is displaying different. I set the due date in record producer. Where to check the script for the due date in service portal or is there a way to hide it in portal Just for the records that are created via this record producer

[Peter Bodelier]

Hi @Srinivas K 

Hi @raprohaska 

Could you add some screenshots for better understanding?

[Srinivas K]

Hi @Peter Bodelier 

Here it is, I am not sure from where the due date is mapped and displayed

[Peter Bodelier]

I think this is the standard ticket widget?

So that would be Standard Ticket Configuration in the navigator.