Incident form

[P1234]

When the user select Incident state is "On hold" then remaining all fields should be Read only.

Any idea how to build this above example task.

[Arun_Manoj]

Hi @P1234 ,

✅ Approach: Use a Client Script (Type: onChange)

1. Script Details

• Type: onChange

• Table: Incident

• Field name: state

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == oldValue) {
return;
}

var onHold = (newValue == '3'); // Replace '3' with your actual "On Hold" state value (check sys_choice)

var fieldsToDisable = [
'short_description',
'description',
'category',
'subcategory',
'impact',
'urgency',
'assignment_group',
'assigned_to',
'priority',
'contact_type',
'location',
// Add any other fields you use
];

for (var i = 0; i < fieldsToDisable.length; i++) {
g_form.setReadOnly(fieldsToDisable[i], onHold);
}
}

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Arun Manoj

[P1234]

Hi Arun,

Code is not working

[P1234]

Hi Arun,

When the user select state is "On hold" & on hold reason is "Awaiting Caller" then remaining fields should be read only.

[Dr Atul G- LNG]

Hi @P1234 

You can do it with help of UI policy, which is low code/no code. 

UI policy:

Condition: state = on hold

UI Policy Action:

Read only --> add field one by one.