Incident > Related Search Results: possible to customize metadata?

JP-ODU
Tera Guru

‎12-13-2023 08:04 AM

It started as a request to expose the name of the Knowledge Base of suggested articles in Related Search Results on the Incident form. I accomplished this by toggling system property com.snc.contextual_search.widget.form.show_meta_data to true.

Now, the feedback is that the metadata is too much. 

related search.png

Agents would like to see the KB information that appears under the article on that second line of metadata, but not the Author, Last Modified, Published, or Rating.

So far, I have been unable to find how to configure the metadata at that level of granularity. I just see metadata: true/false.

Is there some way to get at this that I'm missing? Or is it "all-or-nothing?"

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-13-2023 09:13 AM

Hi @JP-ODU 

 

Not sure, but something from the Knowledge base? or knowledge properties. 

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